Overview
This is an exciting opportunity to join the team at Wakehurst, Kew's wild botanic garden in Sussex, as Visitor Operations Manager. At a time of growing ambition and increasing visitor demand, you'll lead the day‑to‑day operation of one of the South East's most distinctive visitor destinations – championing a visitor‑first culture and owning the end‑to‑end visitor journey to ensure every visit feels seamless, welcoming and memorable for a diverse range of audiences.
Responsibilities
As the site's operational lead, you'll coordinate teams, resolve challenges in real time and ensure activity across the site lands with clarity and confidence as part of a single, joined‑up operation. Bringing pace, collaboration and calm leadership, you'll deliver exceptional experiences on the ground while supporting strong commercial performance and driving continuous improvement across teams.
Qualifications
An Enhanced DBS Check is required for this role.
You will have significant experience leading operations within a complex visitor attraction, cultural site, or multi‑use destination, with a proven ability to deliver excellent visitor experiences through effective team leadership, operational management, risk control, budget oversight, and continuous service improvement.
Salary
The salary for this position is £46,556 - £53,882 per annum (pro rata), depending on skills and experience Band E.
Benefits
Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work‑life balance, an Employee Assistance Programme and other wellbeing support such as cycle‑to‑work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
Commitment to Equity, Diversity and Inclusion
At Kew, our strength lies in the diversity of our people and the insights they bring. When you join us, you will find an organisation that values your perspective and lived experience. You will receive support to achieve your full potential and access opportunities to develop and progress. Our commitment to equity, diversity, and inclusion is ongoing, shaped by the people who work here and the communities we serve. As a disability‑confident employer, we are breaking down barriers to be an inclusive workplace for everyone.
Whoever you are, and however you experience the world, there is a place for you to grow and belong at Kew.
Visitor Operations Manager employer: Job Search Place Limited
Goldman Sachs is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets finance. With a strong emphasis on employee growth, comprehensive benefits including healthcare and competitive vacation policies, and a culture that fosters collaboration and creativity, this role as a VP Software Engineer provides a unique opportunity to be at the forefront of AI-driven technology in global markets.
