At a Glance
- Tasks: Lead exceptional visitor experiences and manage operations at Morden Hall Park.
- Company: Join the National Trust, a leader in conservation and visitor engagement.
- Benefits: Enjoy a substantial pension, free entry to National Trust sites, and discounts.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by connecting people with nature and history.
- Qualifications: Experience in visitor operations and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Are you a driven leader who thrives on delivering exceptional visitor experiences? We're looking for a confident, decisive and inspiring leader to join us at Morden Hall Park as our Visitor Operations and Experience Manager. In this pivotal role, you'll not only shape outstanding experiences for every visitor, but also act as a trusted deputy to the General Manager - taking the lead, making key decisions, and guiding the team with clarity and confidence. If you're passionate about high standards, and ready to take ownership in a fast paced, visitor focused environment, we'd love to hear from you. This is your chance to make a real impact.
As part of our leadership team, you'll help shape how we end unequal access and connect people with nature, beauty, and history. From developing diverse experiences to ensuring every moment at the park is memorable, your work will help us care for this special place and share it with everyone.
What it's like to work here
Morden Hall Park is a green oasis in the heart of London, just 500 metres from the Northern Line, offering a countryside feel in the city. It's a vibrant, welcoming space where no two days are the same, and access and inclusion are at the heart of everything we do. As Visitor Operations and Experience Manager, you'll lead our strategic priority to End Unequal Access and Inspire Millions. Reporting to the General Manager, you'll be part of the Property Leadership Team, championing inclusion and operational excellence. This is a front line operational management on site role. Working hours are typically 9am-5pm, with occasional early or late shifts. You'll join the Duty Manager rota, including weekends and bank holidays, with Time Off in Lieu (TOIL) for additional hours.
What you'll be doing
- You'll lead the delivery of outstanding visitor operations, managing budgets and diversifying our offer - from paid admissions, events, and memberships to free activities that inspire and engage.
- You'll deputise for the General Manager and be the most senior operational role on site.
- You'll work with partners to bring the park's stories to life and design experiences that appeal to a wide range of audiences.
- You'll champion the Trust's values of Welcoming Everyone, creating a positive, high performing culture across your team.
- You'll support staff and volunteers across visitor welcome, learning, events, and marketing, and work closely with the Facilities & Support Services Manager to ensure smooth operations for everyone on site including staff, volunteers and visitors.
Who we're looking for
- Extensive Operational Experience in Visitor Operations, Visitor Experience, and/or Customer Service Delivery.
- Experience of leading teams in a dynamic, fast paced environment, remaining calm under pressure.
- Excellent Knowledge of Audience Research, Data and Trends to Inform Visitor Programming and Operations.
- Proven ability to design engaging, creative experiences with strong attention to detail.
- Inspiring Leadership Skills Including Coaching, Team Development, Motivation, Communication and Strategic Direction.
- Proven Track Record of Managing Complex Budgets and Maximising Income While Controlling Costs.
- Significant Experience of Managing Operational Risk and Ensuring Compliance.
The package
- Substantial pension scheme of up to 10% basic salary.
- Free entry to National Trust places for you, a guest and your children (under 18).
- Season ticket loan.
- EV car lease scheme (for roles that meet the salary criteria).
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Location: Morden Hall Park, Morden Hall Road, London, SM4 5JD
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination.
Safeguarding Statement
The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk.
Visitor Operations & Experience Manager employer: Job Search Place Limited
At Morden Hall Park, we pride ourselves on being an exceptional employer that values inclusion, creativity, and operational excellence. Our vibrant work culture fosters personal and professional growth, offering extensive benefits such as a substantial pension scheme, generous holiday allowance, and unique perks like free entry to National Trust places. Join us in making a meaningful impact in a beautiful green oasis in London, where every day brings new opportunities to inspire and connect with our visitors.
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