At a Glance
- Tasks: Ensure safety, respond to incidents, and support daily operations.
- Company: Join a caring team at St Monica Trust, dedicated to service.
- Benefits: Competitive pay, weekend enhancements, and flexible shifts.
- Other info: Enjoy a dynamic role with opportunities to connect with the community.
- Why this job: Make a real difference in residents' lives while working with a supportive team.
- Qualifications: Good communication skills, practical abilities, and a full UK driving licence required.
The predicted salary is between 13.64 - 13.64 £ per hour.
Are you passionate about providing a great service? Are you flexible? Do you share our values? Do you enjoy working with a great team? If you're nodding, then we hope you'll consider applying to join our team.
Village Porters at St Monica Trust undertake a valuable and varied role. They ensure the safety of our residents, staff and external visitors, they respond to incidents and emergencies, and they play their part in the successful day to day running of our service. The Village Porters are normally the first point of contact at any of our sites. They are the ones you'll speak to when you call to gain entry to buildings or meet out-and-about on reassurance patrols. They are known among our residents and staff as having knowledge about our services, buildings and events. Our residents get to know our Village Porters by name and vice versa. A resident sums up their role - "they do the things that happen behind the scenes and can turn their hands to anything".
Responsibilities & Qualifications
- Deal with anyone coming onto site, follow up on incidents, fire alarms, reassurance patrols, monitor CCTV and phone calls – basic knowledge of health & safety/fire and basic computer skills required.
- Keep the team informed of events and incidents – clear written and verbal communication skills and the ability to act promptly and effectively in an emergency are essential.
- Be chatty, personable and always on alert.
- Understand older people's needs.
- Have a good level of practical skills and a full UK driving licence.
Salary & Working Hours
£13.64 per hour, plus enhancements of £1 on weekend and nights; working 8-hour shifts, 40 hours a week, 6am to 2pm or 2pm to 10pm and 10pm to 6am on a 7-week rolling rota. Salary Range: £28,371.20 - £29,764.80 – Time Type: Full time.
If you have any queries please email our Recruitment Team.
Village Porter employer: Job Search Place Limited
At St Monica Trust, we pride ourselves on fostering a supportive and inclusive work environment where our Village Porters play a crucial role in ensuring the safety and well-being of our residents. With competitive pay, flexible working hours, and opportunities for personal growth, our team members are valued for their contributions and are encouraged to build meaningful relationships within our community. Join us in making a difference while enjoying a rewarding career in a vibrant setting dedicated to enhancing the lives of older people.
StudySmarter Expert Advice🤫
We think this is how you could land Village Porter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Village Porter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
