At a Glance
- Tasks: Ensure guest safety and support in a vibrant venue atmosphere.
- Company: Join Incipio, where we create beautiful spaces for unforgettable experiences.
- Benefits: Enjoy free therapy, career development, and discounts on food and drink.
- Other info: Be part of a diverse team that values individuality and inclusivity.
- Why this job: Make a real difference by supporting guests and ensuring their well-being.
- Qualifications: Experience in late-night venues and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Incipio curates beautiful spaces with vibrant atmospheres for great times. The Welfare Officer's role is to work closely with the Management Team, on peak shifts, ensuring all guests and team are safe. This includes ensuring any vulnerable guests are looked after and supported, any intoxicated guests are safely escorted from the venue, identifying and reporting drug use, supporting the team with refusal of service, ensuring there is water for guests to drink and reporting on all Safety Security and Licensing activities.
WHAT YOU'LL BE GETTING UP TO
- Monitor all guests within the venue, identifying any guest who may show signs of vulnerability through:
- Intoxication (slurred speech, unsteady on their feet, sleeping, vomiting etc)
- Unwanted attention
- Being left alone by friends / colleagues
- Limited access to phones / internet to book transport
- Showing signs of distress
- Support the Bar Team after refusal of alcohol sales are made and / or guests are asked to leave by Door Supervisors. Ensure the guest involved is:
- Taken to the nominated welfare space, away from loud music and crowds
- Reunited with friends or colleagues
- Offered water
- Offered support in getting home (i.e. by booking a taxi, escorting them to local transport links etc)
- Able to leave the venue without risk of personal injury
- Support the Manager on duty and SIA Door Supervisors during the dispersal period, monitoring guests as they leave the premises and offering support to guests as required.
- Log all interventions of welfare in the 'Welfare Log' at the close of business. This must include the time, details of the support offered and the resolution. These must be checked by the duty manager and cross referenced against all refusal of alcohol sales.
WHO YOU WILL BE
- WAVE Trained
- Caring and empathetic
- A great communicator
- Have a calm head in what can be overwhelming situations
- Someone with experience within late night bars / venues as either an operator or security
- Strong spatial awareness
- Friendly, approachable and helpful
- Able to multitask
- Be extremely reliable, trustworthy and have integrity
BENEFITS & BEST BITS
- Transparent and fair TRONC Payments
- Self Space: Free Therapy available through Self Space. Accessible to anyone who works for Incipio
- Referral Bonus: refer a friend and once they have passed their probation you receive a bonus
- Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows
- Company awards to celebrate team and regular events
- Incipio FC + Seasonal Socials
- Enhanced Maternity, Paternity and Adoption leave
- 50% discount for food and drink in all of our venues
EQUAL OPPORTUNITIES EMPLOYERS
We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!
Venue Welfare & Safety Lead employer: Job Search Place Limited
Incipio is an exceptional employer that prioritises the well-being of both its guests and team members, fostering a vibrant and inclusive work culture. With benefits such as free therapy through Self Space, career development opportunities, and regular team celebrations, employees are supported in their personal and professional growth. Located in a dynamic environment, Incipio offers a unique chance to make a meaningful impact while enjoying a rewarding work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Venue Welfare & Safety Lead
✨Tip Number 1
Get to know the venue! Before your interview, visit the place if you can. Familiarise yourself with the layout and vibe. This will help you feel more confident and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Chat with current or former staff on social media or at events. They can give you insider tips about the company culture and what it’s really like to work there. Plus, it might just get your foot in the door!
✨Tip Number 3
Show off your skills during the interview! Be ready to share specific examples of how you've handled tough situations in the past, especially those involving guest welfare and safety. We want to see your calm head in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Incipio. Don’t miss out on this opportunity!
We think you need these skills to ace Venue Welfare & Safety Lead
Some tips for your application 🫡
Show Your Caring Side:In your application, let us see your caring and empathetic nature shine through. Share experiences where you've supported others, especially in challenging situations, as this is key for the Venue Welfare & Safety Lead role.
Be a Great Communicator:Communication is vital in this role, so highlight any relevant experience you have. Whether it's dealing with guests or working with a team, show us how you effectively communicate and resolve issues.
Demonstrate Your Experience:If you've worked in late-night venues or have security experience, make sure to mention it! We want to know how your background aligns with the responsibilities of monitoring guest welfare and safety.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Venue Welfare & Safety Lead. Familiarise yourself with the key tasks like monitoring guests, supporting the bar team, and logging welfare interventions. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a Welfare Officer, being caring and empathetic is crucial. Prepare examples from your past experiences where you've successfully supported vulnerable individuals or handled difficult situations. This will highlight your ability to remain calm and effective under pressure, which is essential for this role.
✨Communicate Clearly
Strong communication skills are vital in this position. During the interview, practice articulating your thoughts clearly and confidently. You might even want to role-play scenarios where you need to communicate with guests or team members, showcasing your approachability and helpful nature.
✨Demonstrate Your Reliability
Reliability and integrity are key traits for this job. Be prepared to discuss times when you've been dependable in previous roles, especially in high-pressure environments like late-night venues. This will reassure the interviewers that they can trust you to handle sensitive situations responsibly.
