Customer Service Supervisor in Uxbridge

You will supervise the day to day smooth running of the department, motivate the team to drive performance and ensure all activities are completed on time and in a professional manner. This role will lead, guide and support the team to deliver fantastic customer service to our customers. In addition to this you will support the Contact Centre Management team in recruiting, inducting and developing the individual capabilities of all new and existing colleagues.

Key Responsibilities:

• Responsible for retail operations, resources, and customer service within the branch.
• Line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi-skilled team within the branch.
• Holding regular colleague reviews to strengthen colleague engagement and support development.
• Educating, reviewing, and briefing on the importance of a safety first culture.
• Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
• Ensuring all areas of the retail counter conform to health and safety legislation.
• Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
• Ensuring the branch is operationally efficient to deliver a safety first culture at all times.
• Leading a retail team with a customer first attitude, prompting a customer focused mindset within the branch.
• Adhering to the returns, credits, and warranty processes to enhance customer experience.
• Maintaining shelf availability through accurate completion of stock movement processes.
• Delivering a customer first service through efficient pick to manifest times and achieving all service level agreements (SLAs).
• Working collaboratively with the operations and sales teams to maximize customer opportunity.
• Minimising customer effort by ensuring a robust Click Collect process is placed and adhered to.
• Ensuring the branch is set up for growth through best in class retail stores and exceptional SLAs.
• Ensuring the retail operations are compliant with the financial audit.

Skills and Experience:

• Great communication skills to develop customer relationships and drive customer connectivity.
• High levels of focus, energy, and drive.
• Always delivering best in class service to establish customer experience excellence.
• Flexibility of day to day tasks to best support the branch with strategic thinking.

What we offer:

• Pension
• 22 days annual leave
• Genuine career progression
• Access to a 24 hour Employee Assistance Programme, offering financial and wellbeing support

LKQ Euro Car Parts sits at the heart of the automotive aftermarket, supplying an unrivalled range of vehicle parts to over 18,000 customers through a world class logistics operation in the UK and Ireland.