At a Glance
- Tasks: Lead sales and deliver exceptional customer experiences in a dynamic automotive environment.
- Company: Join Sytner Group, a leader in the automotive retail industry with a focus on excellence.
- Benefits: Enjoy 27 days holiday, a company car, private medical insurance, and career development opportunities.
- Other info: Flexible hours and a commitment to diversity and inclusion in the workplace.
- Why this job: Be at the forefront of sales, making a real impact while leading a passionate team.
- Qualifications: Proven experience in face-to-face sales, ideally in the automotive sector.
The predicted salary is between 40000 - 50000 £ per year.
About the role
Sytner Tring is recruiting a Retail / Business Manager (Sales Led / Customer Facing) to join our high performing retail team. The role will primarily be based at the MINI site but cross over into supporting the BMW team too.
This is a hands on sales leadership role. The successful candidate will spend the vast majority of their time directly with customers, leading from the front by selling Finance & Insurance products at an elite level. This role sits at the heart of the sales floor and is integral to vehicle deliveries, customer experience and commercial performance.
As a Retail / Business Manager, you will be customer facing on almost every deal, structuring and presenting finance solutions, selling value added products, and ensuring every customer fully understands their options in a clear, compliant and engaging way.
While there is an element of coaching and oversight of the Sales Executive team, this is sales focused people leadership, not operational management. You will influence performance by demonstrating best in class selling behaviours, objection handling, and conversion techniques - not by analysing spreadsheets or producing reports. This is not a back office, accounting, credit control, financial analysis, or business reporting role.
Retail Managers work flexible retail hours, including weekends, to ensure we deliver outstanding customer experience at every point of the sales journey.
About you
This role is designed for experienced, high performing automotive sales professionals who want to progress their career by selling and leading from the front. You must come from a customer facing retail sales background, ideally as a:
- Top performing Sales Executive
- Sales Controller
- Retail Business Manager
- Finance focused sales role within an automotive dealership
Responsibilities
- Be a proven closer with a strong track record in face to face sales
- Be highly confident presenting finance and insurance products directly to customers
- Thrive on time pressured retail environments and live sales situations
- Coach Sales Executives through observation, example, and real time feedback on deals
- Take pride in delivering strong finance penetration, add on performance and customer satisfaction
- A working understanding of financial products is essential, but this role is about selling them ethically and effectively, not analysing them.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
- Enhanced Holiday Entitlement - 27 days plus bank holidays
- Company Car
- Industry-leading Maternity, Paternity and Adoption Pay
- Private Medical Insurance
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- Career Development
- Enhanced Pension Entitlement
- One day a year paid voluntary / community work
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
BMW & MINI Retail Manager in Tring employer: Job Search Place Limited
Sytner Group is an exceptional employer, offering a dynamic work environment where high-performing automotive sales professionals can thrive. With a strong focus on customer experience and a commitment to employee development, Sytner provides industry-leading benefits, including enhanced holiday entitlement, private medical insurance, and opportunities for career progression. The culture promotes flexibility and teamwork, making it an ideal place for those looking to make a meaningful impact in the automotive retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land BMW & MINI Retail Manager in Tring
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Job Search Place Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Job Search Place Limited!
We think you need these skills to ace BMW & MINI Retail Manager in Tring
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Job Search Place Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Job Search Place Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Job Search Place Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
