At a Glance
- Tasks: Deliver engaging training sessions and support new shop openings across England.
- Company: Join Black Sheep Coffee, a vibrant brand passionate about coffee and team development.
- Benefits: Enjoy free drinks, discounts, bonuses, and a supportive work environment.
- Other info: Rapid career progression and a fun, collaborative culture await you!
- Why this job: Make a real impact by shaping the skills of future baristas and store managers.
- Qualifications: Experience in training within the coffee or hospitality industry is essential.
The predicted salary is between 30000 - 33000 £ per year.
Location: London with regular travel to Black Sheep Coffee stores across England
Reports to: Head of Learning & Development
Employment Type: Full-time
Salary: £30k-33k based on experience
Role Overview
Black Sheep Coffee is seeking a passionate and experienced Trainer to drive team development and operational excellence across our stores. Acting as a key business partner to Operations Managers, this role focuses on delivering impactful training programs, supporting new shop openings, and ensuring consistency in learning and development across the business. Collaborating closely with the Learning & Development Content Creator, the Trainer will contribute to updating and enhancing training resources, ensuring all materials align with brand values and operational standards.
Key Responsibilities
- Training Delivery & New Shop Openings: Facilitate engaging and hands-on training sessions for baristas, supervisors, Head Baristas, and store managers. Provide on-site training support for all new shop openings during the pre-opening phase. Deliver training in coffee preparation, store operations, customer service, and compliance with brand standards.
- Onboarding & Development: Conduct comprehensive onboarding programs for new hires, ensuring alignment with Black Sheep Coffee's culture, values, and operational standards. Develop tailored training plans to support promotions, skill development, and team performance improvement. Conduct workshops and refresher training to maintain consistency and excellence across stores.
- Learning & Development Compliance: Ensure 100% completion of all e-learning modules on Mapal / Flow within assigned areas, working closely with Operations Managers to track progress. Regularly visit stores to observe practical demonstrations, providing feedback and corrective training as needed.
- Performance Assessment & Feedback: Monitor team performance through in-store observations and audits, identifying skill gaps and recommending improvements. Collaborate with Operations Managers to set performance goals and track team development. Gather feedback from store teams and managers to continuously refine training programs.
- Training Material Development: Collaborate with the Learning & Development Content Creator to update and enhance training manuals, e-learning modules, and other learning resources. Ensure all training content reflects current operational standards, brand updates, and industry best practices.
- Compliance & Standards: Ensure all training programs align with health, safety, and food hygiene regulations. Promote adherence to Black Sheep Coffee's operational and brand standards across all stores.
- Collaboration & Innovation: Partner with Operations Managers to identify and address training needs, ensuring alignment with regional and company-wide goals. Stay updated on industry trends and innovative training techniques to enhance learning delivery.
About You
Experience & Skills
- Experience: Previous experience in training delivery within the coffee or hospitality industry, with hands-on knowledge of barista operations and store management.
- Training Expertise: Proven ability to deliver impactful training programs, both in person and digitally.
- Communication Skills: Excellent ability to engage, motivate, and inspire teams with dynamic and clear communication.
- Organizational Skills: Strong ability to manage multiple training schedules, prioritise tasks, and adapt to changing priorities.
- Technical Knowledge: Familiarity with coffee making equipment, operational software, and e-learning platforms such as Mapal / Flow.
- Team Collaboration: Ability to work collaboratively with content creators and other team members to deliver cohesive training solutions.
- Passion for Excellence: A genuine love for coffee and a commitment to delivering high-quality experiences for teams and customers alike.
Benefits
- Annual Discretionary Bonus - Up to 15% of previous years earning.
- Monthly phone bills reimbursed - up to £50 per month.
- Free coffees and drinks at any of our locations, plus discounted food.
- Access to Stream, offering a variety of high street discounts.
- Up to 5% Interest on savings through Stream Build Pot.
- Employee Assistance Programme (EAP) - Access to confidential counselling and advice Wellness App through our EAP.
- Quarterly take home coffee orders - pods, beans or ground coffee.
- Pension plan through NEST pensions - 3% employer contribution.
- Free daily breakfast, snacks and commercial coffee machine in the office.
- Monthly pub drinks, biannual staff socials and a fully stocked drinks fridge.
- Rapid career progression and development opportunities.
Trainer employer: Job Search Place Limited
Black Sheep Coffee is an exceptional employer that prioritises team development and operational excellence, offering a vibrant work culture in the heart of London. With generous benefits such as an annual discretionary bonus, wellness support, and opportunities for rapid career progression, employees are empowered to thrive both personally and professionally. The collaborative environment fosters innovation and ensures that every team member plays a vital role in delivering high-quality experiences across our coffee stores nationwide.
StudySmarter Expert Advice🤫
We think this is how you could land Trainer
✨Dive into Digital Learning Communities
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We think you need these skills to ace Trainer
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Job Search Place Limited, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Job Search Place Limited and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Job Search Place Limited
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Job Search Place Limited might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Job Search Place Limited.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
