At a Glance
- Tasks: Lead a team of drivers and ensure smooth logistics operations.
- Company: Join NWH Group, a leading recycling and waste management business.
- Benefits: Weekly pay, competitive salary, full training, and career progression.
- Other info: Be part of a diverse team committed to safety and sustainability.
- Why this job: Make a positive impact on the environment while developing your leadership skills.
- Qualifications: Strong communication, organisation, and problem-solving skills required.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a Trainee Transport Team Leader to join our growing Transport and Operations team at our Newcastle Depot. You will serve as a key point of contact for our Waste Services customers, therefore your passion for delivering excellent customer service is essential. Alongside this, you will support the coordination and development of a team of drivers, helping to ensure our day to day logistics operation runs efficiently and safely. This is a varied role where no two days are the same. You will be working in a fast paced environment where strong organisation, communication and decision making skills are key to success.
Job Activities
- Welcome and support customers across multiple communication platforms including telephone, email, live chat and face to face.
- Build strong, lasting relationships with customers and deliver excellent service at all times.
- Proactively manage high volumes of calls, emails and orders with accuracy and efficiency.
- Accurately create, record and schedule orders/services using bespoke IT systems.
- Handle customer queries and complaints professionally, ensuring a positive outcome.
- Support the daily coordination and planning of drivers across skips, hook and trade waste services.
- Promote the company's services and support business growth.
- Ensure compliance with health and safety, tachograph and driver hours regulations.
- Assist with driver performance, engagement and development.
- Support driver administration including holidays, sickness and wage queries.
- Work collaboratively with internal departments including accounts and wider operations.
- Contribute to a positive team environment and promote company values.
Knowledge and Skills Required
- Excellent communication skills with a confident and professional manner.
- Strong organisational skills with the ability to multitask in a busy environment.
- Good IT skills, including Microsoft systems and accurate data input.
- Ability to build rapport and maintain strong working relationships.
- A proactive and self motivated approach.
- Strong attention to detail.
- Ability to handle challenging situations and problem solve effectively.
- Positive attitude and willingness to learn.
What We Offer
- Weekly pay with a competitive salary.
- Full training and development provided.
- Career progression opportunities within the business.
- Employee Benefit Scheme.
- Be part of a company committed to safety, sustainability, and supporting its people.
Who Are We?
The NWH Group is one of the UK's leading recycling and waste management businesses with a mission to change our industry for the benefit of the planet. As a progressive, second generation family business, we provide essential waste management services to the industrial, commercial, and construction industries. Our team of over 350 employees operates across ten sites in Scotland and North East England.
Come as You Are
The NWH Group is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. All employees are covered by this policy, and it applies to all areas of employment including recruitment, selection, training, deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists.
Trainee Transport Team Lead: Training & Growth employer: Job Search Place Limited
The NWH Group is an exceptional employer, offering a dynamic work environment at our Newcastle Depot where you can thrive as a Trainee Transport Team Leader. With a strong commitment to employee development, we provide comprehensive training and career progression opportunities, all while fostering a culture of safety, sustainability, and inclusivity. Join us to be part of a dedicated team that values your contributions and supports your growth in the fast-paced waste management industry.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Transport Team Lead: Training & Growth
✨Tip Number 1
Get to know the company! Research NWH Group and understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers across various platforms, role-play different scenarios with friends or family. This will boost your confidence and help you handle queries like a pro.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed multiple tasks or projects. This will demonstrate that you can thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at NWH Group.
We think you need these skills to ace Trainee Transport Team Lead: Training & Growth
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for delivering excellent customer service in your application. We want to see how you can build strong relationships with customers and handle queries effectively.
Demonstrate Your Organisational Skills:Since this role involves multitasking in a busy environment, showcase your organisational skills. Share examples of how you've managed multiple tasks or projects successfully in the past.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our Transport and Operations team.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Basics
Since this role is all about delivering excellent customer service, brush up on the key principles of customer care. Think about examples from your past experiences where you’ve successfully handled customer queries or complaints, and be ready to share these during the interview.
✨Show Off Your Organisational Skills
This position requires strong organisational skills, so prepare to discuss how you manage multiple tasks effectively. You could mention specific tools or methods you use to stay organised, especially in a fast-paced environment.
✨Familiarise Yourself with IT Systems
As you'll be using bespoke IT systems for scheduling and recording orders, it’s a good idea to familiarise yourself with similar software. If you have experience with Microsoft systems, be prepared to talk about how you’ve used them to improve efficiency in previous roles.
✨Demonstrate Your Team Spirit
Collaboration is key in this role, so think of examples that showcase your ability to work well within a team. Highlight any experiences where you contributed to a positive team environment or helped colleagues achieve their goals.
