At a Glance
- Tasks: Provide IT support and troubleshoot tech issues while receiving hands-on training.
- Company: Join OSTTRA, a leading innovator in financial technology.
- Benefits: Health coverage, generous time off, and continuous learning opportunities.
- Other info: Flexible shifts and potential for international travel.
- Why this job: Kickstart your career in tech with real-world experience and mentorship.
- Qualifications: Bachelor's degree in IT or related field; strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for an enthusiastic, tech-savvy, and customer-oriented Graduate Trainee / Entry-Level Support Engineer to join our Global IT Support team. In this role, you will be the first point of contact for OSTTRA Group employees experiencing technical issues. You will receive hands‑on training to troubleshoot modern workplace technologies, manage IT infrastructure, and deliver world‑class technical support.
Key Responsibilities
- Omnichannel Support: Provide initial IT support via phone, email, chat, and in‑person. Learn to manage support tickets through our Self‑Service Portal.
- Troubleshooting: Assist in diagnosing and resolving basic technical issues related to laptops, productivity suites, and business applications.
- SLA & Queue Management: Learn to prioritize tasks and resolve user queries within agreed Service Level Agreement (SLA) timeframes.
- Escalation: Document issues accurately and provide smooth handovers to senior teams when advanced troubleshooting is required.
- Security & Compliance: Adhere to Information Security policies to ensure data protection and secure access controls.
- Knowledge Management: Contribute to the team's technical knowledge base as you learn new internal tools.
Qualifications & Skills
- Education: Bachelor's degree in IT, Computer Science, Electronics, or a related field.
- Technical Basics: Strong foundational knowledge of Windows 10/11; familiarity with Google Workspace, Microsoft 365, and basic networking (TCP/IP, DNS, DHCP).
- Hardware & Mobility: Basic understanding of laptop hardware, printers, and mobile OS (iOS & Android).
- Soft Skills: Excellent verbal and written communication skills with a customer‑first attitude and a logical approach to problem‑solving.
- Agility: Ability to learn rapidly and adapt to a fast‑paced global corporate environment.
Preferred Qualifications
- Prior internship experience in a technical or customer‑facing role.
- Familiarity with ticketing tools like Jira or ServiceNow.
- Certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL awareness.
Special Requirements
- Flexibility to work in shifts to support our global operations.
- Openness to occasional international travel if required.
Our benefits include:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It's not just about you. OSTTRA has perks for your partners and little ones, too, with some best‑in class benefits for families.
About OSTTRA
Launched in 2021, OSTTRA unites four businesses that have been at the heart of post‑trade evolution and innovation for over 20 years: MarkitServ, Traiana, TriOptima and Reset. With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows – from trade capture at the point of execution, through portfolio optimisation, to clearing and settlement. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Trainee IT Support Engineer - Hands-on Training employer: Job Search Place Limited
OSTTRA is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work culture where innovation thrives. As a Trainee IT Support Engineer, you will benefit from hands-on training, mentorship, and access to continuous learning resources, all while enjoying generous health and wellness benefits, flexible downtime, and family-friendly perks. Located in a fast-paced global environment, OSTTRA provides a unique opportunity to contribute to the evolution of financial technology while securing your future through competitive pay and comprehensive support.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee IT Support Engineer - Hands-on Training
✨Get Involved in IT Communities
Join local IT meetups or online communities geared towards consulting. Being part of these networking circles can help you learn about upcoming trainee roles at companies like Job Search Place Limited and gain insider tips from current consultants.
✨Leverage University Career Services
If you’re still in school, tap into your university's career centre. They often have exclusive links to internships and trainee programs. Many firms, including Job Search Place Limited, collaborate with universities to find fresh talent.
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Create a portfolio that showcases your technical skills or consulting projects. Even if you haven’t had formal work experience, personal projects or coursework can make you stand out when applying for a trainee position at Job Search Place Limited.
✨Apply Early and Often
Trainee positions can be highly competitive, so keep an eye on different platforms, including our website, for openings at Job Search Place Limited. Don’t hesitate to apply for multiple roles; it’s all about getting your foot in the door!
We think you need these skills to ace Trainee IT Support Engineer - Hands-on Training
Some tips for your application 🫡
Show Off Your Tech Savvy:In IT consulting, demonstrating a solid understanding of tech trends and tools is super important. Make sure your CV highlights relevant coursework, any tech-related projects, or even certifications you might have — they could really set you apart. Don't forget to include your proficiency in software or programming languages that are commonly used in the industry!
Tailor That Cover Letter!:For a trainee role, your cover letter is your chance to show your enthusiasm and eagerness to learn. Mention what draws you to Job Search Place Limited specifically and how the role will help you grow in the field of IT consulting. Keep it personal and reflect your passion for tech and consulting!
Highlight Team Projects:IT consulting isn't just about technical skills; it's a lot about teamwork too! If you've worked on group projects at university or during internships, make sure to mention them. Describe your role, what tools you used, and any outcomes — this will show you can collaborate effectively on tech solutions.
Prepare Your Portfolio:Although you might not have a ton of experience yet, don’t shy away from showcasing what you’ve worked on. If you’ve done any relevant projects, whether for coursework or personal interests, compile them into a digital portfolio. Include links in your application so we can easily check out your work — it’ll give us a glimpse of your potential!
How to prepare for a job interview at Job Search Place Limited
✨Nail Your Technical Knowledge
In IT consulting, you'll want to demonstrate a solid grasp of both technical concepts and consultancy methods. Be prepared to tackle some technical questions on software, networking, or project management tools relevant to the position. Brush up on popular frameworks and methodologies like Agile and ITIL — these are often the bread and butter of conversations in this field.
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Consulting is all about finding solutions for clients, so expect situational questions that test your analytical thinking. Think of past experiences, even if it’s from university projects or group work, where you solved a technical challenge or improved a process. Show how you approach problems methodically—it’s all about showcasing your thought process.
✨Sizzle Your Motivation
As a trainee in IT consulting, the main thing they're looking for is your potential and willingness to learn. Be ready to explain why this role excites you, and how it aligns with your career aspirations. Talk about your passion for technology and how you see yourself growing in the company. They want to invest in someone who’s enthusiastic and eager to take on challenges.
✨Master Your Portfolio Presentation
Even for a trainee role, having a portfolio or examples of relevant work can set you apart. Whether it’s projects from your coursework or personal tech initiatives, be ready to discuss these and how they've equipped you with valuable IT consulting skills. If you’ve completed any team projects, explaining your specific contributions can paint a clear picture of your collaborative approach.
