At a Glance
- Tasks: Deliver top-notch customer service via phone and email while managing orders and updates.
- Company: Join a rapidly growing team at Monkhouse, where service is everything.
- Benefits: Flexible working hours, remote options, and a supportive team environment.
- Other info: Modern office in Altrincham with free parking and a commitment to sustainability.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Experience with Microsoft Outlook and Excel, plus strong communication skills.
The predicted salary is between 25000 - 28000 £ per year.
At Monkhouse, "service is everything" and your job will be to service our customers to a high standard. We are currently a team of 14 and we are growing rapidly. During our peak season, our team expands to 40 to ensure we provide the best service to our customers. Practically, this means handling inbound telephone orders and enquiries, responding to customer emails, and proactively updating customers on order delays.
What skills do I need
- Experience in using Microsoft Outlook and Excel.
- Excellent attention to detail.
- Well organised with excellent time management skills.
- Ability to deal with inbound & outbound telephone calls.
- Ability to prioritise workload.
- Professional and enthusiastic manner.
- Able to work calmly under pressure.
What personal attributes do I need
- Excellent verbal and written communication skills.
- A 'can do' attitude.
- Always striving to improve and upskill.
- A team player.
- Ability to adapt and take on other responsibilities when necessary.
- An eye for detail when inputting data.
What are my hours
We have two vacancies to fill. Our first vacancy is a full-time position at 40 hours per week from 08:30am to 05:00pm Monday to Friday. Weekend availability is only required during our peak season (July to September) and is dependent on the volume of work. Our second vacancy is a part-time position for 25 hours per week, Monday to Friday, with some flexibility with the working hours, plus the same terms as above for our peak season. We do offer set days to work remotely outside of our peak season, October to April.
What is my working location
We are based in the lovely area of Altrincham, in a modern office with free parking and in walking distance of local shops and public transport.
When can I start
Immediately!
Social Environmental Responsibility (SER)
We take our sustainability responsibility extremely seriously, and it is only with the full cooperation of every one of us that we will ensure we deliver on our sustainability objectives:
- Switch off lights when the space is not being used.
- Switch off computers at the end of every day.
- If possible, avoid bringing in one-use plastic water bottles.
- Only fill the kettle for the number of cups of hot drinks you make.
- Dispose of waste responsibly by using our recycling processes.
Monkhouse is committed to supporting, developing and promoting equality of opportunity and diversity in all our business activity. We value different perspectives and believe that diversity makes us stronger. We aim to provide an inclusive culture, free from discrimination and based on the values of dignity, courtesy and respect. We believe that everyone has the right to be treated in accordance with these values. Monkhouse works alongside Banner Ltd which is B Corp certified, and these values are an essential element of our culture. If there is anything we can do to accommodate you to participate fully in the recruitment or interview process, please let us know.
Customer Service Advisor in Trafford employer: Job Search Place Limited
At Monkhouse, we pride ourselves on our commitment to exceptional customer service and a supportive work environment. Located in the vibrant area of Altrincham, our modern office offers free parking and easy access to local amenities, fostering a collaborative culture where every team member is valued. With opportunities for professional growth and a strong emphasis on sustainability and diversity, joining our rapidly expanding team as a Customer Service Advisor means being part of a company that truly cares about its employees and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Trafford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Trafford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
