At a Glance
- Tasks: Deliver five-star service and support customers in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant culture.
- Benefits: Flexible shifts, competitive pay, and a chance to learn about food products.
- Other info: Embrace a fast-paced environment with opportunities for growth.
- Why this job: Be part of a dynamic team and make customers feel valued every day.
- Qualifications: Strong customer service skills and a willingness to learn.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
Monday 16:30-20:30
Tuesday 16:30-20:30
Thursday 16:30-20:30
Saturday 16:30-20:30
Overview
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. Are you ready for it? Take Your Marks and apply today.
Responsibilities
- At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest.
- You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
- Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
- Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.
Qualifications
- Strong customer-service focus with the ability to thrive under pressure.
- Knowledge of M&S Food products or willingness to learn quickly.
- Willingness to roll up sleeves and actively engage in day-to-day store operations.
- Digital confidence with in-store devices and tools.
- Team player with a positive, high-energy approach.
- Flexibility to work across different areas and shifts as required.
Customer Assistant - Food - Altrincham in Trafford employer: Job Search Place Limited
Joining M&S as a Customer Assistant in Altrincham means becoming part of a dynamic team at the forefront of the UK's fastest growing retailer. With a strong emphasis on employee development, a vibrant work culture, and the opportunity to engage with customers in a meaningful way, M&S offers a rewarding environment where your contributions are valued. Enjoy flexible working hours, comprehensive training, and the chance to grow within a company that champions innovation and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Altrincham in Trafford
✨Tip Number 1
Get to know M&S and its products inside out! Before your interview, spend some time browsing their food section and familiarise yourself with their offerings. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or recommend products. Role-playing these situations with a friend can help you feel more prepared and relaxed during the real deal.
✨Tip Number 3
Show off your digital confidence! Be ready to discuss how you've used technology in previous roles. Whether it's using apps for inventory management or engaging with customers online, highlighting your tech-savviness can set you apart from other candidates.
✨Tip Number 4
Don’t forget to showcase your flexibility! M&S values team players who can adapt to changing demands. Share examples from your past experiences where you’ve successfully juggled multiple tasks or shifted priorities to meet customer needs.
We think you need these skills to ace Customer Assistant - Food - Altrincham in Trafford
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Mention any experience you have with M&S products or your eagerness to learn about them. We want to see that you're excited about being part of our team.
Highlight Your Customer Service Skills:Make sure to emphasise your customer service experience. Share examples of how you've gone above and beyond for customers in the past. We’re looking for those who can deliver five-star service, so show us you can thrive under pressure!
Be Digital Savvy:Since being digitally confident is key, mention any experience you have with digital tools or devices. If you’ve used similar tech before, let us know! We want to see that you can enhance the customer experience using our in-store devices.
Embrace Flexibility:Flexibility is crucial in retail, so highlight your ability to adapt to different roles and shifts. Share any experiences where you’ve had to be versatile in your work. We appreciate team players who can roll with the punches!
How to prepare for a job interview at Job Search Place Limited
✨Know Your M&S Food Products
Before the interview, take some time to familiarise yourself with M&S Food products. This will not only show your enthusiasm for the role but also help you answer questions about product recommendations confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you thrived under pressure and how you went above and beyond to meet customer needs.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or devices. If you’re not familiar with M&S's specific tools, do a bit of research to show your willingness to learn.
✨Emphasise Teamwork and Flexibility
Be prepared to talk about your ability to work as part of a team and adapt to changing situations. Share examples of how you've contributed to a positive work environment and handled unexpected challenges in previous roles.
