At a Glance
- Tasks: Be the first point of contact for customers, handling property-related queries with empathy.
- Company: Join Innovus, a leading provider in the UK's property sector.
- Benefits: Enjoy flexible hours, comprehensive training, and a supportive work environment.
- Other info: Opportunities for career progression and personal development in a diverse team.
- Why this job: Make a real difference by helping customers navigate their property transfers.
- Qualifications: Great communication skills and a willingness to learn.
The predicted salary is between 22000 - 26000 £ per year.
Location: Torquay
Hours: 35 hours per week, Monday to Friday
At Innovus, we are committed to delivering market leading solutions and professional services. As a Property Transfer Customer Support Advisor, you will be contributing to our vision to be recognised as the market leading provider of services to the UK's property sector. We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and services across the property industry.
Main Purpose of the role
This role is to be the first point of contact for our customers using great communication in a helpful and empathic manner in line with our organisational values and behaviours.
Main Responsibilities
- Handle inbound customer contact in line with department service targets and taking a first contact resolution approach where necessary.
- To communicate professionally with customers, solicitors, and colleagues over the telephone and via email.
- To gather all necessary information from the caller to ascertain the nature of the enquiry and carry out required Data Privacy checks.
- To action certain tasks where information is available, and suitable training has been provided.
- Deal with an array of property related queries, liaising with a variety of teams within the wider business.
- Complete tasks in order of priority to meet the needs and requirements of our customers.
- Use Microsoft Office, particularly Word, Outlook and Excel, and use bespoke database systems to update records.
- Work effectively as part of a team.
- Have a clear understanding of and work towards achieving the department's KPIs.
- With training, learn to assist the department in other aspects of the Property Transfer service.
Working at Innovus
At Innovus, we recognise that people come to work to do a great job, and we actively support this through our internal employee reward platform and a culture that celebrates contribution. We're passionate about helping our people grow and progress, and we encourage ongoing personal and professional development. We also understand the importance of a healthy work-life balance, offering flexibility where possible depending on role requirements. Everything we do is guided by our core values: Trust, Respect, Integrity, Innovation, and Delivery.
What We Offer
- Comprehensive new colleague support
- Online learning platform
- Leadership & management development programmes
- Bespoke training courses
- Promoting from within
- Continuous professional development
- Wellbeing support & a healthy work life balance
- Recognition scheme
- Social events
- Bonus & pension scheme
- Career progression opportunities
Diversity and Inclusion
At Innovus, we're committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities. As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.
Customer Support Advisor in Torquay employer: Job Search Place Limited
At Innovus, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in the heart of Torquay. Our commitment to employee growth is reflected in our comprehensive training programmes, leadership development opportunities, and a culture that celebrates contributions, ensuring that every team member can thrive both personally and professionally. With a focus on work-life balance and a strong recognition scheme, Innovus stands out as a rewarding place to build a meaningful career in the property sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Torquay
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Innovus and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer support scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your communication skills! During the interview, remember to speak clearly and listen actively. Demonstrating empathy and understanding is key for a Customer Support Advisor role, so let your personality shine through.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Support Advisor in Torquay
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your communication skills and any relevant experience in property or customer service to show us you're the perfect fit!
Showcase Your Empathy:Since this role involves helping customers, it's crucial to demonstrate your ability to empathise with their situations. Use examples in your application that showcase how you've handled customer queries with care and understanding.
Be Professional and Clear:When writing your application, keep it professional but also clear and concise. We want to see that you can communicate effectively, just like you would with our customers. Avoid jargon and keep your language straightforward.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research Innovus and its role in the property sector. Understand their values like Trust, Respect, and Integrity, and think about how you can embody these in your responses.
✨Practice Your Communication Skills
As a Customer Support Advisor, communication is key. Practice answering common customer queries clearly and empathetically. You might even want to role-play with a friend to get comfortable with handling different scenarios.
✨Familiarise Yourself with Microsoft Office
Since you'll be using tools like Word, Outlook, and Excel, brush up on your skills. Consider preparing a few examples of how you've used these tools in past roles to demonstrate your proficiency during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
