At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional service and food quality at itsu.
- Company: Join Scoffs Group UK, a top franchise partner in the food industry.
- Benefits: Enjoy perks like free meals, discounts, and career development opportunities.
- Other info: Be part of a vibrant team with exciting career progression.
- Why this job: Grow your leadership skills in a supportive, people-first environment.
- Qualifications: Great communication skills and a passion for food and service.
The predicted salary is between 25000 - 30000 £ per year.
Are you ready to take the next step in your hospitality journey? Do you have a passion for leading by example, motivating a team, and delivering amazing customer experiences? If so, Scoffs Group UK has a place for you.
Scoffs Group UK is a major franchise partner in the UK food industry, operating across high-performing brands like Costa Coffee and itsu. We’re proud to combine the high standards and innovation of the itsu brand with our own Scoffs culture: one that puts people, development, and positivity at the centre of everything we do.
The Role: Team Leader (itsu) - FULL TIME
As a Team Leader, you’ll work closely with the management team to run smooth, efficient shifts. You’ll support the team in both front-of-house and back-of-house operations, helping them deliver the exceptional food quality and customer service that itsu is known for – all while leading by example and living our values.
Your key responsibilities will include:
- Leadership & People
- Lead your team on shift, supporting smooth operations and a positive working environment
- Support and coach new Team Members to help them grow in confidence
- Deliver team briefings and support training across food prep, customer service, and hygiene
- Step up confidently in the absence of a manager when needed
- Promote the 4 itsu qualities and ensure a safe, inclusive, high-energy workplace
- Service & Hospitality
- Support your team in delivering the 6 Hospitality Steps and exceeding Mystery Shopper expectations
- Manage queues, handle service issues quickly, and always lead with a customer-first mindset
- Keep displays, dining areas, and FOH presentation to brand standards
- Maintain smooth delivery and collection service with drivers and digital customers
- Food, Safety & Quality
- Ensure high standards of food safety and health & safety (5FSF, 5FQF, FIFO, DDD)
- Monitor quality and ensure all food is prepped Correct to Recipe (CTR)
- Keep cleanliness standards high by following CATC and CAYG procedures
- Support management with food safety compliance and 5-star EHO outcomes
- Operations & Efficiency
- Help maintain productivity across kitchen and front-of-house
- Assist with waste tracking and reduction
- Report any maintenance or equipment issues promptly
- Help implement and uphold shop processes and itsu standards (as per 'How To' guides)
What You’ll Bring
You’re a natural people person with a passion for food, service, and team success. Whether you’ve led shifts before or are ready to step up, we’ll support your growth every step of the way. To shine in this role, you’ll need:
- Great communication and leadership skills
- A team-first attitude and willingness to roll up your sleeves
- Confidence in a fast-paced environment
- Strong attention to detail and pride in high standards
- Familiarity with food safety and hospitality service (training provided)
- Passion for learning and progressing your career
Why Join Scoffs Group UK?
At Scoffs Group, we believe in growing great people. As a Team Leader, you’ll be given every opportunity to develop into more senior roles, supported by a team who want you to succeed. Here’s what else you’ll enjoy:
- Instant Perks with Boostworks – Get exclusive discounts and rewards from day one
- We’ve Got Your Back – Access free, confidential support via Life & Progress
- Wagestream Access – Get paid when you need it, save smart, and budget wisely
- Secure Your Future – Contribute to our Company pension scheme
- Learn While You Lead – Gain skills and qualifications through Yuzu Training
- Free Meals & Drinks on Shift – Enjoy fresh, delicious itsu food every day you work
- Perks That Go Beyond You – Get discounts for yourself on & off shift!
- Loyalty Pays Off – Earn long service awards and get recognised for your dedication
- We Celebrate You – Milestones, wins, and progress don’t go unnoticed
- Team Wins = Bonus Time – Help your shop succeed and share in the rewards
Ready to Lead from the Front? If you’re excited to build your leadership skills and grow within a people-first company, apply now to join Scoffs Group UK – proudly delivering itsu’s fresh, fast future.
Itsu Team Leader - Service in Topsham employer: Job Search Place Limited
Scoffs Group UK is an exceptional employer that prioritises the growth and well-being of its team members. With a vibrant work culture centred around positivity and development, employees enjoy numerous benefits including free meals on shift, access to exclusive discounts, and opportunities for career advancement through comprehensive training programmes. Join us in a dynamic environment where your contributions are celebrated, and you can thrive as a leader in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Itsu Team Leader - Service in Topsham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Scoffs Group's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or handled a tricky situation. Being able to share these experiences will demonstrate your capability as a Team Leader and make you stand out.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you’ve gone above and beyond for customers in the past. This role is all about delivering amazing experiences, so let them know you’re up for the challenge!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in leading the team at itsu!
We think you need these skills to ace Itsu Team Leader - Service in Topsham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality and leading teams shine through. We want to see how excited you are about delivering amazing customer experiences and motivating others!
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the Team Leader role. Focus on your leadership skills, any previous hospitality roles, and how you've contributed to team success in the past.
Be Authentic:Don’t be afraid to show your personality! We love genuine applicants who can bring their unique flair to our team. Share your story and what makes you a great fit for Scoffs Group UK.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to hear from you!
How to prepare for a job interview at Job Search Place Limited
✨Know the Brand Inside Out
Before your interview, make sure you research itsu and Scoffs Group UK thoroughly. Understand their values, the 6 Hospitality Steps, and what makes their customer service stand out. This knowledge will help you demonstrate your passion for the brand and how you can contribute to their success.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Highlight your ability to coach others and create a positive working environment.
✨Demonstrate Your Customer-First Mindset
During the interview, be ready to discuss how you would handle service issues and manage queues effectively. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles. This will show that you understand the importance of delivering exceptional service.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company culture. Ask about training opportunities, team dynamics, and how success is measured in the position. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
