At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and operational excellence.
- Company: Join the UK's 4th largest supermarket with a strong community focus.
- Benefits: Enjoy a generous bonus scheme, discounts, and family-friendly policies.
- Other info: Great opportunities for career progression and industry-leading training.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Strong communication skills and experience in management are essential.
The predicted salary is between 30000 - 40000 £ per year.
Retail is at the heart of our business, we're proud to be the UK's fourth largest supermarket serving more than 11 million customers each week across our growing network of around 500 stores. We believe in recruiting people who are passionate about delivering fantastic customer service and want to play an essential part in our ongoing success.
Providing leadership, direction and ensuring standards remain high, you'll bring a management style that motivates and brings out the best in those around you. We're currently recruiting for a high performing Online Manager. You will lead a high performing team of flexible, engaged colleagues who focus on what matters most to customers, whilst delivering operational excellence in your department(s).
Responsibilities include but are not limited to:
- Empower colleagues to always put the customer first and deliver outstanding customer service
- Champion customer service by listening and responding to customers
- Take time to review customer feedback
- Ensure market leading availability across the department(s)
- Lead a supportive and performance driven department
- Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
- Deliver training to ensure team have the capability and confidence to deliver their role
- Enable colleagues to work with confidence across various departments
- Identify and develop talent within the department
- Build effective relationships with other operating departments
- Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
- Take a leadership role within the store
- Ensure resource is planned thoroughly
What do I need to be a successful Manager?
- Great communicator who will share knowledge, experience and best practices
- Competent and confident Manager in Charge
- Ability to build and maintain relationships with key stakeholders across all areas
- Remain flexible and adaptable to change with the ability to lead the team through change
- Active listener to respond effectively to customer and colleague feedback
- Necessary food safety knowledge in line with responsible department
- Ability to have difficult conversations with effective resolutions with both colleagues and line managers
- Ability to drive down and manage key cost budgets across department(s) such as Shrinkage and Waste
Our aim to offer more of what matters extends to our employees too. Join our team of food makers and shopkeepers and you'll receive excellent training, support and opportunities to progress across our diverse business. We also offer all kinds of perks, including a generous bonus scheme, pension scheme, company share options, life assurance and three discount cards one for you with 15% discount and one for friends or family members with 10% off your shopping in Morrisons. We also offer a range of family friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave.
We are an equal opportunities employer and welcome applications from all sections of the community. Shopkeepers for over 100 years, we love providing our customers with a great shopping experience they won't find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It's why our customers keep coming back for more.
The UK's 4th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It's challenging. It's fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.
At Morrisons we believe in investing in our colleagues and industry leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They've been there and done that. It's how they know how to support our colleagues and help our customers so well.
Online Manager - Verwood in Three Legged Cross employer: Job Search Place Limited
Morrisons is an exceptional employer, offering a vibrant work culture that prioritises customer service and employee development. As the UK's fourth largest supermarket, we provide extensive training and growth opportunities, alongside a generous benefits package including a bonus scheme, pension options, and family-friendly policies. Join our team in Verwood, where your leadership will inspire a dedicated group of colleagues to deliver outstanding service in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Online Manager - Verwood in Three Legged Cross
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Morrisons and what makes them tick. This way, you can tailor your answers to show how you fit right in with their values and customer-first approach.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or handled a tough situation. Being able to share these experiences will demonstrate your management style and how you can empower colleagues to deliver outstanding service.
✨Tip Number 3
Be ready to discuss customer feedback! Since championing customer service is key for this role, prepare to talk about how you've listened to and acted on customer feedback in the past. Show them you’re all about putting customers first!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and the team at Morrisons.
We think you need these skills to ace Online Manager - Verwood in Three Legged Cross
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering fantastic customer service shine through. We want to see how you can empower colleagues and champion customer satisfaction, so share any relevant experiences that highlight your commitment to putting customers first.
Highlight Your Leadership Skills:As an Online Manager, you'll need to motivate and lead a team effectively. In your application, be sure to showcase your management style and any past experiences where you've successfully led a team to achieve outstanding performance. We love seeing examples of how you've developed talent and built strong relationships.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you're a great fit for the role. Remember, we appreciate a well-structured application that gets straight to the heart of what matters.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us that you’re serious about joining our team at Morrisons!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Basics
Since the role is all about delivering fantastic customer service, brush up on key customer service principles. Be ready to share examples of how you've championed customer satisfaction in previous roles and how you would empower your team to do the same.
✨Showcase Your Leadership Style
Prepare to discuss your management style and how you motivate your team. Think of specific instances where you've led a team through change or improved performance. This will demonstrate your ability to build relationships and drive results.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, especially around handling difficult conversations or managing feedback. Practise articulating your thought process and solutions clearly, as this will show your problem-solving skills.
✨Understand the Business and Its Values
Familiarise yourself with the company's mission and values, particularly their focus on freshness and customer experience. Being able to align your answers with these values will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
