At a Glance
- Tasks: Create unforgettable experiences for members through personalised luxury service and relationship building.
- Company: Join Cliveden, a top luxury hotel known for its relaxed yet exceptional hospitality.
- Benefits: Enjoy competitive salary, generous leave, team events, and exclusive discounts at luxury properties.
- Other info: Great career development opportunities in a stunning countryside setting.
- Why this job: Be part of a dynamic team that values individuality and delivers exceptional member experiences.
- Qualifications: Strong interpersonal skills and a passion for delivering high-quality service.
The predicted salary is between 30000 - 40000 £ per year.
Cliveden is undeniably special. It's one of the world's finest luxury 5 Red Star hotels, and it sits right in the heart of the Berkshire countryside, surrounded by 376 acres of stunning gardens and parkland with incredible views over the River Thames. What sets us apart is how much we value our team. We're all about luxury, but we keep things relaxed without all the formalities. We encourage our team to be themselves because it's their unique personalities that make our guest experiences truly unforgettable. Together, we have created a culture where our efforts go hand in hand with enjoying what we do and delivering with an unwavering commitment for exceptional hospitality.
Our Club Membership Manager works closely with the wider team to create exceptional experiences for our members, building strong relationships and delivering a personalised and luxury service at every touchpoint. From membership enquiries and onboarding to daily engagement and events, ensuring the high standards and attention to detail are consistently maintained.
Responsibilities:- Drive membership sales, conversion and retention in line with agreed targets.
- Manage the full membership journey, from enquiry and show rounds to onboarding and renewals.
- Build strong relationships with members, creating a welcoming and personalised Club experience.
- Monitor membership performance through KPIs, reporting on sales, retention, renewals and member feedback.
- Support membership growth through campaigns, networking events, local outreach and social media activity.
- Promote and upsell all Club and Spa services, including treatments, retail products and personal training.
- Plan and deliver a varied annual Club events calendar to strengthen engagement and community.
- Handle member queries and concerns professionally, ensuring timely resolution and excellent service standards.
- Maintain accurate membership administration, databases, forecasts, reports and renewal processes.
- Represent the Cliveden brand professionally at all times, maintaining confidentiality, attention to detail and high service standards.
- Competitive salary £6,400 estimated annual Tronc (non-contractual).
- 29 days of annual leave, including bank holidays.
- Regular team gatherings and appreciation events.
- Complimentary team meals.
- Uniform provided.
- Staff accommodation available if required.
- Exclusive team rates and friends & family rates at our Iconic Luxury Hotels, Relais & Chateaux properties worldwide, and London & Regional properties worldwide.
- Discounts on all food & beverage offerings including the Cookery School at Chewton Glen.
- Discounts on spa treatments and products.
- Special gifts based on length of service.
- Recommend-a-friend bonus scheme.
- Health cash plan.
- Participation in the cycle-to-work scheme.
- Access to our employee assistance programme.
- Excellent Training and Career Development opportunities and so much more.
Club Membership Manager in Thatcham employer: Job Search Place Limited
Cliveden House is an exceptional employer that prioritises the well-being and individuality of its team members, fostering a relaxed yet luxurious work environment in the picturesque Berkshire countryside. With a strong commitment to employee growth, competitive benefits, and a culture that celebrates unique personalities, Cliveden House offers a rewarding opportunity for those looking to make a meaningful impact in the hospitality industry while enjoying the beauty of their surroundings.
StudySmarter Expert Advice🤫
We think this is how you could land Club Membership Manager in Thatcham
✨Tip Number 1
Get to know the Cliveden brand inside out! Research their values, culture, and what makes them unique. This way, when you chat with them, you can show off your knowledge and passion for their luxury service.
✨Tip Number 2
Network like a pro! Attend events or connect with current employees on social media. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to membership management and customer service. Think about how you can demonstrate your ability to create personalised experiences that align with Cliveden's ethos.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Cliveden team and ready to contribute to their exceptional hospitality.
We think you need these skills to ace Club Membership Manager in Thatcham
Some tips for your application 🫡
Be Yourself:At StudySmarter, we believe that your unique personality is what makes you stand out. So, don’t be afraid to let your true self shine through in your application. Show us who you are and how you can contribute to our relaxed yet luxurious culture.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Club Membership Manager. Highlight your experience in building relationships and delivering exceptional service, as these are key to creating memorable experiences for our members.
Show Your Passion:We love seeing candidates who are genuinely passionate about hospitality and member engagement. Share your enthusiasm for creating personalised experiences and how you’ve done this in previous roles. It’ll help us see how you fit into our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team at Cliveden!
How to prepare for a job interview at Job Search Place Limited
✨Know the Cliveden Culture
Before your interview, take some time to understand Cliveden's unique culture. They value individuality and a relaxed atmosphere, so be yourself! Think about how your personality can enhance the guest experience and be ready to share examples of how you've done this in the past.
✨Showcase Your Relationship-Building Skills
As a Club Membership Manager, building strong relationships is key. Prepare specific examples of how you've successfully engaged with members or clients in previous roles. Highlight your ability to create personalised experiences and how you’ve handled member queries or concerns professionally.
✨Familiarise Yourself with KPIs
Understanding membership performance metrics is crucial for this role. Brush up on relevant KPIs like sales conversion rates and retention figures. Be prepared to discuss how you would monitor and report on these metrics to drive membership growth effectively.
✨Plan for Engagement Strategies
Think about innovative ways to engage members through events and campaigns. Come to the interview with a few ideas that could strengthen community ties and enhance the overall Club experience. This shows initiative and aligns with their commitment to exceptional hospitality.
