At a Glance
- Tasks: Be the go-to person for tenants during roofing projects, ensuring smooth communication.
- Company: Join a dedicated team in social housing, making a difference in people's lives.
- Benefits: Competitive salary, temp to perm opportunity, and a chance to grow your career.
- Other info: Dynamic role with opportunities to build relationships and enhance community living.
- Why this job: Help residents feel supported while improving their homes – make a real impact!
- Qualifications: Experience in social housing and strong communication skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for an experienced Tenant Liaison Officer to join a social housing roofing replacement scheme in Mansfield. This role will support a programme of pitched roof replacement works being carried out on occupied properties, acting as the key point of contact between residents, site teams, and the client.
The successful candidate will have previous experience working within social housing refurbishment or planned maintenance projects and be confident managing resident communication throughout the duration of works.
The Role
- Acting as the main point of contact for tenants throughout roofing works
- Building positive relationships with residents and maintaining regular communication
- Issuing notices and keeping tenants updated on schedules and progress
- Handling tenant queries, concerns, and complaints professionally
- Carrying out resident visits before, during, and after works
- Supporting site teams to minimise disruption to occupied properties
- Recording resident feedback and maintaining accurate records
- Working closely with Site Managers and operational teams
Requirements
- Previous experience as a Tenant Liaison Officer within social housing essential
- Experience working on occupied refurbishment or planned maintenance schemes
- Strong communication and customer service skills
- Ability to manage challenging situations professionally and empathetically
- Excellent organisational and administrative skills
- Full UK driving licence preferred
Tenant Liaison Officer employer: Job Search Place Limited
As a Tenant Liaison Officer with us, you will be part of a dedicated team committed to enhancing the lives of residents in Mansfield through effective communication and support during essential roofing works. We pride ourselves on fostering a collaborative work culture that values employee growth, offering training and development opportunities to help you excel in your role. Join us for a rewarding career where your contributions directly impact the community and enjoy the benefits of a competitive salary and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Tenant Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your communication skills. As a Tenant Liaison Officer, you'll need to handle tenant queries and complaints with ease. Practice answering common interview questions while showcasing your experience in managing resident relationships.
✨Tip Number 3
Showcase your organisational skills! During interviews, be ready to discuss how you've successfully managed multiple tasks and maintained accurate records in previous roles. This will demonstrate your ability to keep everything running smoothly during roofing works.
✨Tip Number 4
Don't forget to apply through our website! We often have exclusive listings for roles like Tenant Liaison Officer that you won't find elsewhere. Plus, it’s a great way to show your enthusiasm for joining our team!
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in social housing and tenant liaison. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can build positive relationships with residents. We love a personal touch!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to mention any experience handling tenant queries or complaints.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and refurbishment projects. Understand the specifics of the roofing replacement scheme and be ready to discuss how your previous experience aligns with the role.
✨Showcase Your Communication Skills
As a Tenant Liaison Officer, communication is key. Prepare examples of how you've successfully managed resident queries or complaints in the past. Highlight your ability to build positive relationships and keep everyone informed.
✨Be Ready for Scenarios
Think about potential challenges you might face in this role, such as handling difficult tenant situations. Prepare to discuss how you would approach these scenarios, demonstrating your professionalism and empathy.
✨Organise Your Thoughts
Before the interview, jot down key points about your organisational skills and how you've maintained accurate records in previous roles. Being able to articulate your administrative capabilities will show you're detail-oriented and reliable.
