At a Glance
- Tasks: Be the go-to person for residents, managing communication and support during high-rise projects.
- Company: Join a dedicated team focused on improving social housing in Manchester.
- Benefits: Weekly pay, flexible payment options, and full-time hours.
- Other info: Opportunity to grow in a supportive environment with a focus on community engagement.
- Why this job: Make a real difference in residents' lives while working on impactful housing projects.
- Qualifications: Experience in tenant liaison and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for a Tenancy Liaison Manager to work on an upcoming social housing project, initially for 12 weeks while surveys take place and then further extension when designs are completed and works start. This is across 7 blocks of high-rise residential properties in Manchester, all within proximity. You will work closely with site management and manage your own case load.
As the Resident Liaison Lead for the high-rise programme, you'll be the day-to-day interface between residents, the Housing Association and the contractor's delivery team. You'll plan and deliver all resident engagement, manage access across multiple occupied blocks, resolve issues and complaints, and ensure vulnerable residents receive appropriate support. You'll maintain a visible on-site presence, coordinate communications, track access and engagement data, and help keep the programme safe, compliant and disruption-free. Your work will directly support the successful delivery of intrusive remedial works in live, high-rise environments.
What you'll need to succeed:
- Proven experience in resident or tenant liaison within social housing, local authority or occupied-works settings (high-rise preferred).
- Excellent communication skills, able to explain technical and safety-critical activities clearly and empathetically.
- Strong organisational and administrative capability, including accurate record-keeping and confidence using spreadsheets/CRM-style trackers.
- Experience managing access, supporting vulnerable residents and handling sensitive information in line with data protection requirements.
- Confidence managing complaints, difficult conversations and on-site challenges, using de-escalation and clear escalation routes.
- Ability to build strong working relationships with Housing Association teams, site management, operatives and resident representatives.
- Awareness of HRB environments and the importance of compliance, audit trails and consistent communication under the Building Safety Act.
What you'll get in return:
- Weekly Pay - Hourly or daily rate
- Option to be paid PAYE or Umbrella
- Full time hours
Tenant Liaison Manager employer: Job Search Place Limited
As a Tenant Liaison Manager in Manchester, you will join a dedicated team committed to enhancing the lives of residents in high-rise social housing. Our company fosters a supportive work culture that prioritises employee growth and development, offering opportunities to engage directly with the community while ensuring compliance and safety in a dynamic environment. With competitive pay and a focus on meaningful engagement, we provide a rewarding experience for those passionate about making a difference in social housing.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Tenant Liaison Manager role.
✨Tip Number 2
Get your face out there! Attend local housing events or community meetings where you can meet potential employers and showcase your experience in resident liaison. It's all about making those connections!
✨Tip Number 3
Be proactive! If you see a project that interests you, don’t wait for the job to be advertised. Reach out directly to the Housing Association or contractors involved and express your interest in being their go-to Tenant Liaison Manager.
✨Tip Number 4
Keep your skills sharp! Brush up on your communication and organisational skills, especially around managing complaints and supporting vulnerable residents. This will not only boost your confidence but also make you stand out when you apply through our website.
We think you need these skills to ace Tenant Liaison Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Tenant Liaison Manager role. Highlight your experience in social housing and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with residents and contractors, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to show us you can explain complex ideas simply and empathetically.
Highlight Your Organisational Skills:We love a well-organised candidate! Make sure to mention your experience with record-keeping and using spreadsheets or CRM systems. This will reassure us that you can handle the administrative side of the role while keeping everything on track.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter family!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and high-rise environments. Understand the specific challenges that come with tenant liaison in these settings, and be ready to discuss how your experience aligns with the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively communicated with residents or managed complaints in the past. Think about times when you had to explain complex information clearly and empathetically.
✨Demonstrate Organisational Skills
Be ready to talk about your organisational strategies. Discuss how you keep track of resident engagement and manage access across multiple sites. Mention any tools or systems you’ve used, like spreadsheets or CRM trackers, to stay organised.
✨Build Rapport
During the interview, focus on your ability to build strong relationships. Share examples of how you've successfully collaborated with housing associations, site management, and residents. Highlight your approach to handling sensitive information and supporting vulnerable residents.
