At a Glance
- Tasks: Support vulnerable tenants in settling into their homes and provide tailored assistance.
- Company: Join a dedicated team focused on improving lives through housing support.
- Benefits: Gain valuable experience, develop skills, and make a real difference in the community.
- Other info: Dynamic role with opportunities for personal growth and professional development.
- Why this job: Be a vital part of helping individuals thrive in their new homes.
- Qualifications: Experience with social tenants and knowledge of housing benefits preferred.
The predicted salary is between 30000 - 40000 £ per year.
Personal Specification
- Demonstrated experience of working with social tenants, preferably with local authority but not essential.
- Ability to attend meetings, panels or case conferences and present difficult and complex cases.
- A working knowledge in understanding changes in legislation in housing and support services.
- Experience of working with a range of vulnerable tenants and families from under 18's to older persons living in their own homes.
- Experience and knowledge of current welfare benefits and housing benefits.
- Experience of effective Casework Management, Referral Processing, Assessment, Support Planning, providing tenancy advice and recognising Risk.
- Ability to use Microsoft package and bespoke housing databases.
- Ability to work intensively with tenants who require tailored support to settle into their tenancies and sustain them.
- Ability to draft correspondence reports and collate and maintain accurate statistics relating to the Tenancy Support work.
- Problem-solving skills and ability to seek positive outcomes while working with professionals.
- A general understanding of safeguarding children, young people and vulnerable adults and its relevance to the service area, with a willingness to attend training as required.
- Knowledge of stakeholders and local services or to collate a portfolio of services to refer to.
- An understanding of new or introductory tenancies and/or any potential issues or problems that may arise in new properties.
- Ability to work in a team and alongside tenancy officers managing estates.
- Basic understanding of tenancy and housing law.
- Basic knowledge of resolutions to reduce anti-social behaviour and noise transference or nuisance.
Job Purpose
- To identify and build a support package with new tenants within the first 6 to 12 months of their tenancy.
- To help new and existing transferred tenants settle into their new home and provide extra support and guidance when needed.
- To assist and support the New Builds tenancy enforcement officer in managing a large volume of new tenants presenting with variable support needs.
- To ensure that support is in place to ensure successful management and sustainment of the tenancy and offer a holistic and supportive approach to tenants with additional need for support.
Specific Duties and Responsibilities
- Responsible for referrals for support and providing tailored support to a caseload of vulnerable tenants following tenancy start-up.
- To refer tenants to other Council and Health services, including social services, psychiatric services, drug/alcohol agencies.
- Assess need and formulate Support Plans for individual tenants with the broad aims of promoting independent living and sustaining a tenant in their tenancy.
- Attend appropriate forums including Mental Health, Drug and Alcohol, high harm, and hoarding panels, MARAC.
- Maintain databases and ensure full and adequate records of service provision for each tenant with reference to all contact, support provided and review plans.
- Provide reports to Senior Managers as required.
- To undertake risk assessments of current and future tenants, particularly those with histories of mental illness and/or substance abuse problems.
- Liaise closely with other agencies involved with tenants and ensure the relevant Council departments are advised of new cases and details of support provision.
- Undertake floating support cases and refer and co-ordinate support from other agencies both statutory and voluntary as necessary.
Tenancy Support Officer employer: Job Search Place Limited
As a Tenancy Support Officer, you will join a dedicated team committed to making a real difference in the lives of vulnerable tenants. Our organisation fosters a supportive work culture that prioritises employee growth through continuous training and development opportunities, ensuring you are well-equipped to handle the complexities of tenancy support. Located in a vibrant community, we offer unique advantages such as strong partnerships with local services and a collaborative environment that empowers you to create tailored support packages for those in need.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Support Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Job Search Place Limited.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Job Search Place Limited!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Job Search Place Limited, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Job Search Place Limited or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenancy Support Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Job Search Place Limited:Before hitting send, make sure to tailor your application specifically to Job Search Place Limited! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Job Search Place Limited
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
