At a Glance
- Tasks: Manage tenancy documents and ensure excellent customer service for landlords and tenants.
- Company: KFH, London's largest property services group with a collaborative culture.
- Benefits: Comprehensive training, career progression, and a range of company benefits.
- Other info: Opportunity to grow in a reputable company focused on integrity and improvement.
- Why this job: Join a dynamic team and enhance your skills in property management.
- Qualifications: Proven experience in administration and outstanding communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At KFH, we are London's largest property services group - and we're growing. As part of the Lomond group, our services span sales, lettings, block management, surveying, and financial services.
What's the role? You will report into our Assistant Manager.
Responsibilities of an administrator include:
- Prepare renewal of tenancy letters, addendums, statements of account, offer confirmation letters and Tenancy Agreements.
- Email completed documents to landlords and tenants, deal with any follow up queries from landlords or tenants, prepare any amended documentation as necessary and once approved email to the relevant parties.
- Ensure customer service standards are maintained by answering the telephone and responding to emails.
- Process payments through Sage Pay for Rent or Landlord letting fees.
- Renew tenant's deposits on the TDS website upon renewal and email the tenant the new deposit certificate in a timely manner.
At KFH we are looking for an administrator with a proven track record in a similar role, an administrator that offers outstanding communication, and someone who is passionate about delivering excellent customer service to all of our clients whilst achieving the right results, and enhancing our reputation.
At KFH, you'll be part of a collaborative team that values integrity, customer service, and continuous improvement. We provide comprehensive training, career progression, and access to a wide range of company benefits.
Tenancy Management Administrator employer: Job Search Place Limited
KFH is an exceptional employer, offering a dynamic work environment in the heart of London where you can thrive as a Tenancy Management Administrator. With a strong emphasis on employee growth, we provide comprehensive training and clear career progression paths, all while fostering a collaborative culture that prioritises integrity and outstanding customer service. Join us to be part of a leading property services group that not only values your contributions but also rewards them with a wide range of benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Management Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the property services industry, especially those at KFH. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research KFH and understand their values and services. This will help you show how you can contribute to their team and enhance their reputation.
✨Tip Number 3
Show off your communication skills! During interviews or networking events, be clear and confident when discussing your experience. Remember, they want someone who can handle queries from landlords and tenants with ease.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the KFH team and ready to dive into the role of Tenancy Management Administrator.
We think you need these skills to ace Tenancy Management Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in tenancy management or similar roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering excellent customer service and how you can contribute to our team at KFH. Keep it friendly and professional!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to communicate clearly and effectively. Whether it's through your writing style or examples of past experiences, let us know you’re a pro at handling queries!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you understand the role of a Tenancy Management Administrator inside out. Familiarise yourself with tenancy agreements, renewal processes, and customer service standards. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with landlords and tenants, be prepared to demonstrate your communication skills. Think of examples where you've successfully handled queries or resolved issues. This will highlight your ability to maintain excellent customer service.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. For instance, how would you handle a difficult tenant or a late payment? Prepare some thoughtful responses that showcase your experience and approach to resolving such situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
