At a Glance
- Tasks: Manage tenancy progression and provide top-notch customer service for residents.
- Company: Dynamic property management company located in Canary Wharf, London.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Fast-paced environment with a focus on teamwork and communication.
- Why this job: Join a vibrant team and make a difference in people's living experiences.
- Qualifications: Experience in tenancy progression and strong customer service skills required.
The predicted salary is between 30000 - 35000 £ per year.
Reporting to the Tenancy Manager, you will manage the tenancy progression process across Vertus Build to Rent developments, ensuring accurate, efficient administration and a consistently high level of customer service for applicants and residents.
Responsibilities
- Oversee tenancy progression from Offer Agreed to Move In, maintaining accuracy and impeccable service levels.
- Initiate and monitor referencing for all new tenancies, ensuring timeliness and quality checks meet internal criteria.
- Manage multiple tenancy pipelines simultaneously, prioritising tasks to meet deadlines.
- Compile, verify and submit KYC and AML documentation for clients in line with legislation and internal standards.
- Act as the main point of contact for prospective residents during the tenancy progression process, answering queries clearly and efficiently.
- Take ownership of data entry and records for new tenancies, ensuring accuracy and completeness, and assist with ad‑hoc data input tasks.
- Prepare draft tenancy agreements and invoices for approval.
- Maintain consistent communication with internal departments such as Property Management and Front of House to support an excellent customer experience.
- Handle logistical aspects of new tenancies, including Right to Rent checks, inventories, key collection, and the delivery of pre‑tenancy compliance documents (EPCs, EICRS, How to Rent Guides, Tenancy Deposit Certificates, Prescribed Information).
- Complete and submit the File Sign Off documentation for each new move‑in within a timely manner, reporting to senior management on a weekly basis.
- Carry out any other reasonable duties as requested from time to time.
Qualifications
- Previous experience in tenancy progression or lettings.
- ARLA Level 3 qualification is desirable.
- Good telephone manner and excellent customer service skills.
- Ability to multi‑task and cope well under pressure.
Tenancy Administrator employer: Job Search Place Limited
At Vertus, located in the vibrant Canary Wharf, we pride ourselves on being an exceptional employer that values accuracy, efficiency, and outstanding customer service. Our collaborative work culture fosters professional growth, offering employees opportunities to develop their skills in a dynamic environment while enjoying the benefits of working in one of London's most sought-after locations. Join us to be part of a team that is dedicated to delivering excellence in tenancy administration and creating a positive experience for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Administrator
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Job Search Place Limited.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Job Search Place Limited? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Job Search Place Limited's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Tenancy Administrator
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Tenancy Administrator role at Job Search Place Limited, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Job Search Place Limited operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Job Search Place Limited. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Job Search Place Limited.
