At a Glance
- Tasks: Lead a dynamic team to drive sales and deliver exceptional customer service in a busy furniture store.
- Company: Join a friendly retail environment focused on customer satisfaction and team development.
- Benefits: Enjoy competitive salary, performance bonuses, generous discounts, and health support services.
- Other info: Inclusive workplace with opportunities for growth and flexible working arrangements.
- Why this job: Make a real impact on customer experiences while developing your leadership skills.
- Qualifications: Retail experience, strong sales track record, and excellent customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
We're looking for a motivated and customer-focused Store Manager to lead a busy retail store specialising in furniture. You'll be responsible for driving sales, coaching and developing your team, maintaining excellent customer service standards, and ensuring the store delivers a great shopping experience every day.
What You'll Be Doing
- Lead, motivate and develop the store team to meet and exceed sales targets while promoting a positive, customer-first culture.
- Drive upselling and add-on sales through effective coaching, product knowledge and sales techniques specific to furniture and accessories.
- Deliver outstanding customer service by ensuring team members listen to customers, understand their needs and offer tailored recommendations.
- Oversee day-to-day store operations including opening and closing procedures, visual merchandising, stock management and cash handling.
- Monitor performance metrics and use insights to set priorities, plan actions and report progress to regional management.
- Manage customer queries, feedback and complaints with empathy and professionalism to achieve excellent outcomes and maintain customer loyalty.
- Ensure the store is presented to brand standards and that health & safety and loss prevention policies are followed.
- Create rotas that balance business needs with colleague wellbeing, ensuring availability during peak times such as evenings and weekends.
What We're Looking For
- Proven retail experience, ideally in furniture sales or a closely related category.
- Strong track record of upselling and achieving measurable sales targets.
- Excellent customer service skills with the ability to handle enquiries and resolve complaints calmly and empathetically.
- Experience of managing a team, including coaching, performance management and rostering.
- High attention to detail when it comes to presentation, stock accuracy and transactional processes.
- Clear and confident communicator, able to build relationships with customers and colleagues alike.
- Team player who supports colleagues, shares best practice and contributes to a positive working environment.
- Empathetic approach to customers and colleagues, demonstrating patience and understanding in all interactions.
- Comfortable using retail systems and basic IT tools to manage sales, stock and reporting.
Why Join Us?
You'll lead a friendly, customer-focused store where your leadership directly influences customer satisfaction and business performance. We offer development opportunities, a supportive team environment and a range of colleague benefits designed to reward your contribution.
- Competitive salary with performance-related bonus opportunities.
- Generous colleague discount on furniture and homeware.
- Access to wellbeing and health support services.
- Learning and development programmes with internal progression opportunities.
- Pension scheme and other standard employee benefits.
Our Commitment
We welcome applicants from all backgrounds and are committed to creating an inclusive workplace. We encourage applications from everyone who meets the criteria and will consider flexible working arrangements where possible.
Store Manager Retail Stores R4 East & West Midlands Telford Store employer: Job Search Place Limited
Join a dynamic and customer-centric retail environment as a Store Manager in Telford, where your leadership will directly enhance customer satisfaction and drive business success. We pride ourselves on fostering a supportive team culture that prioritises employee development, offering generous benefits including competitive salaries, performance bonuses, and extensive learning opportunities. With a commitment to inclusivity and wellbeing, we ensure that every team member feels valued and empowered to thrive in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager Retail Stores R4 East & West Midlands Telford Store
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the job description, especially around team management and customer service.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and aligned with the brand's image. A smart appearance shows you take the opportunity seriously and respect the company's culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for their store!
We think you need these skills to ace Store Manager Retail Stores R4 East & West Midlands Telford Store
Some tips for your application 🫡
Show Your Passion for Retail:When writing your application, let your enthusiasm for retail shine through! We want to see how much you love working with customers and driving sales. Share specific examples of how you've motivated a team or exceeded sales targets in the past.
Tailor Your Experience:Make sure to highlight your relevant experience, especially in furniture sales or similar areas. We’re looking for proven retail experience, so don’t be shy about showcasing your achievements and how they relate to the role!
Customer Service is Key:Since excellent customer service is at the heart of what we do, include examples of how you've handled customer queries or complaints. Show us your empathetic approach and how you’ve turned challenging situations into positive outcomes.
Keep it Professional but Personal:While we appreciate professionalism, we also love a bit of personality! Make your application stand out by being yourself. Use a friendly tone and let us know why you’d be a great fit for our team. And remember, apply through our website for the best chance!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Furniture
Make sure you brush up on your product knowledge before the interview. Understand the different types of furniture, styles, and trends. This will not only help you answer questions confidently but also show your passion for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team to exceed sales targets or improved customer service. Be ready to discuss your coaching techniques and how you handle performance management.
✨Customer Service is Key
Be prepared to discuss your approach to customer service. Think of scenarios where you resolved complaints or turned a negative experience into a positive one. Highlight your empathetic approach and how it contributes to customer loyalty.
✨Demonstrate Your Sales Techniques
Since upselling is crucial in this role, come equipped with examples of successful sales strategies you've implemented. Discuss how you’ve used product knowledge to drive add-on sales and how you plan to coach your team in these techniques.
