At a Glance
- Tasks: Lead a retail department, coach your team, and deliver exceptional customer service.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy 25% store discount, wellness support, and flexible pay options.
- Other info: Be part of a diverse team in a rapidly growing business.
- Why this job: Kickstart your retail career with management opportunities and hands-on training.
- Qualifications: Experience in supervising teams and delivering great customer service is preferred.
The predicted salary is between 27000 - 28000 £ per year.
Ready to take the next step in your Retail career? Take your knack with customers to the next level, working with your team to wow every Halfords customer you meet. This role is the gateway to management - you'll have responsibility for the day to day running of a department, supervising and coaching others to deliver market leading standards to our customers.
A key part of the sales floor leadership team, you'll support the store management team to enable the best service delivery to our customers. Your standards of customer service are already legendary and you'll have an infectious enthusiasm for our products and services.
You'll have some key holder responsibility too and will be committed to following all in store security and stock loss procedures.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it's in Retail or elsewhere in the Group.
Qualifications- Experience of supervising or leading a small team
- Experience of delivering great customer service ideally in a retail sales or a services business environment
- Experience of delivering on the job training / coaching to others
- Experience of working to tight deadlines
- A track record of achieving exceptional results against sales targets
- Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided - a commitment to your own development is essential!
We offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream - a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway!
Part-Time Retail Department Lead | Coach & Service Champion in Telford employer: Job Search Place Limited
Halfords is an exceptional employer that prioritises employee growth and development, offering extensive training and support to help you advance your career in retail or beyond. With a vibrant work culture that values teamwork and customer service excellence, you'll enjoy a range of benefits including generous discounts, wellness programmes, and flexible financial planning options. Located in Telford, you'll be part of a dynamic team dedicated to delivering outstanding service while enjoying the perks of working for the UK's leading retailer in motoring and cycling products.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Retail Department Lead | Coach & Service Champion in Telford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halfords. Understand their products, services, and values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of a Retail Department Lead. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your customer service skills! During the interview, share specific examples of how you've wowed customers in the past. Highlight your ability to lead and coach others, as this is key for the role. We want to see your passion shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates. And remember, apply through our website for the best chance!
We think you need these skills to ace Part-Time Retail Department Lead | Coach & Service Champion in Telford
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering great customer service. We want to see how you've wowed customers in the past, so share specific examples that showcase your knack for making people happy!
Emphasise Leadership Experience:Since this role involves supervising and coaching a team, it's crucial to mention any previous leadership experience. Tell us about times you've led a team or trained others, and how you helped them achieve their goals.
Be Authentic and Enthusiastic:Let your personality shine through in your application! We love candidates who are genuinely enthusiastic about our products and services, so don’t hold back on sharing your passion for retail and customer service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Familiarise yourself with Halfords' products and services. Being able to chat confidently about cycling or motoring will show your enthusiasm and commitment to the role. Brush up on any technical knowledge you might need, even if training is provided.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully supervised or coached a team in the past. Think about specific situations where you’ve motivated others or improved customer service. This will demonstrate your readiness for a leadership position.
✨Customer Service is Key
Be ready to discuss your approach to delivering exceptional customer service. Share stories that highlight your ability to handle difficult situations or exceed customer expectations. This is crucial for a role focused on wow-ing customers!
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, training opportunities, or the team you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
