At a Glance
- Tasks: Deliver exceptional customer service and support sales teams in a dynamic environment.
- Company: Join a forward-thinking company that values equality and diversity.
- Benefits: Enjoy 31 days holiday, pension scheme, and community volunteering days.
- Other info: Great opportunities for career growth and a supportive team culture.
- Why this job: Be the voice of our customers and make a real difference every day.
- Qualifications: Strong communication skills and a passion for customer care.
The predicted salary is between 50000 - 50000 £ per year.
Location: Donnington Wood - Telford
Salary: £26,227.50K per annum
Monday to Friday, 9:00 AM – 5:30 PM
Full time – Permanent – Office Based
Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments where customer satisfaction is a top priority? We’re looking for an experienced and driven individual to join our Customer Care team in Telford. As a key member of our team, you will be at the forefront of providing unparalleled support to our customers.
Responsibilities
- Provide customers with the highest level of customer experience
- Work to deadlines while maintaining quality customer service
- Update and maintain customer records on an ongoing basis
- Provide support to sales teams, both field‑based and inside sales
- Promote products on call in line with relevant promotional activity
Qualifications
- Excellent communication skills, able to articulate messages and build trust with customers and colleagues
- Excellent telephone manner and customer rapport skills to deliver the best customer care experience
- Team player, able to work towards common goals
- Highly organised with excellent attention to detail
- Computer literate; SAP experience desirable
Benefits
- 31 days holiday, rising to 38 days after longer service (inclusive of bank holidays)
- Pension & Life Assurance Scheme
- Two fully paid community volunteering days each year
- Referral scheme
- Opportunity for career break after 3 years of service
Equality, Diversity and Inclusion
As a diverse and forward‑thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do – for staff, customers, suppliers, and the local community.
Agency CVs will not be accepted.
Customer Care Advisor in Telford employer: Job Search Place Limited
Join our dynamic Customer Care team in Telford, where we prioritise exceptional customer service and foster a supportive work culture. With generous benefits including up to 38 days of holiday, a pension scheme, and opportunities for community volunteering, we are committed to your professional growth and well-being. Experience a workplace that values equality, diversity, and inclusion, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor in Telford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Advisor in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
