At a Glance
- Tasks: Join our team to provide top-notch telecoms tech support and customer care.
- Company: Digital Five, a growing communications company with a vibrant culture.
- Benefits: Starting salary of £25-£28k, 20 days holiday, pension, and fun company events.
- Other info: Exciting opportunities for growth in a supportive environment.
- Why this job: Make a real difference by helping customers solve their telecom issues.
- Qualifications: Great phone skills, IT knowledge, and a passion for problem-solving.
The predicted salary is between 25000 - 28000 £ per year.
Some exciting opportunities have arisen to join Digital Five, a growing communications company that specialises in providing telecommunications, VoIP (cloud), broadband and media solutions to customers nationwide. Based in our brand-new offices in Dibden Purlieu (free parking!), you will be involved in working as a key member of our customer service team.
The role:
- Processing orders for our existing and new customers.
- Technical support to configure new services with our customers (remotely).
- Provide first and second line customer service and technical calls.
- Diagnose a range of faults such as VoIP, Broadband, WLR/PSTN, ISDN, ADSL, FTTC.
- Liaise with relevant telecommunications companies such as BT Openreach/Gamma.
- Handling customer enquiries, identifying sales opportunities, liaising with suppliers.
- Log faults with the relevant carriers/suppliers and keep customers up to date.
- Assist with out of hours support on a rota basis.
The candidate must have:
- Excellent telephone manner as most of our customer contact is by phone.
- An inbuilt desire to help, fix and provide solutions that work for all parties to a satisfactory close.
- Good IT skills, Microsoft Office, Word, Excel, etc.
- Full training will be provided on our own bespoke systems.
- Suitable for Telecoms and/or IT support desk candidates, an IT Graduate or someone who is technically minded.
- Previous telecoms support experience will be an advantage.
- Excellent attention to detail with data input and fulfilling verbal instruction from customers and colleagues.
- Ability to be firm but friendly when dealing with technical issues or complaints; some experience of this would be an advantage.
Package:
- Basic starting salary of £25-£28k depending on experience.
- 20 days paid holiday + bank holidays per annum.
- Company pension.
- Company events.
- Incentives and recognition.
- Full time permanent.
- Monday to Friday (some out of hours on a rota).
Work Remotely: No
Job Type: Full-time
Salary: £25,000.00-£28,000.00 per year
Benefits: Company pension. On-site parking.
Schedule: Monday to Friday
Work Location: In person
Telecoms Tech Support & Customer Care employer: Job Search Place Limited
Digital Five is an exceptional employer that prioritises employee growth and a supportive work culture in its brand-new Dibden Purlieu offices. With competitive salaries, comprehensive training, and a focus on teamwork, employees enjoy a fulfilling environment where their contributions are recognised and valued. The company also offers attractive benefits such as a pension scheme, paid holidays, and regular company events, making it an ideal place for those seeking a rewarding career in telecoms and customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Telecoms Tech Support & Customer Care
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Telecoms Tech Support & Customer Care
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
