At a Glance
- Tasks: Lead and develop the Service Desk team while ensuring top-notch support and service quality.
- Company: Fast-growing Service Provider with a focus on innovation and excellence.
- Benefits: Opportunities for career growth, hands-on technical experience, and a supportive team culture.
- Other info: Join a culture of continuous improvement and professional development.
- Why this job: Make a real impact by improving service quality and leading a dynamic support team.
- Qualifications: Strong technical knowledge and problem-solving skills in networking and ISP technologies.
The predicted salary is between 40000 - 50000 £ per year.
My client is a fast growing Service Provider that requires a proven Technical Support Manager. In this role you will lead and develop the Service Desk function, bridging front-line support and senior management. You will own the performance, culture and continuous improvement of the support teams, ensuring high service quality, team capability and customer satisfaction while maintaining a hands‑on technical understanding of the environment. The position embraces the company values and presents genuine opportunities for growth and career development.
Responsibilities
- Lead the Service Desk team and foster a culture of excellence.
- Own service quality metrics and drive continuous improvement initiatives.
- Provide technical guidance and escalation support for complex incidents.
- Maintain strong working knowledge of ISP technologies – broadband, leased lines, Ethernet, 4G/5G, fixed wireless, VoIP, managed VPNs, and SIP services.
- Ensure team capability through coaching, training, and performance management.
Qualifications & Technical Skills
- Proven technical knowledge of TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, and firewall.
- Experience with ISP‑related networking and service technologies listed above.
- Strong problem‑solving and communication skills, with the ability to translate complex technical issues to non‑technical stakeholders.
Technical Support Manager employer: Job Search Place Limited
As a fast-growing Service Provider, we pride ourselves on fostering a dynamic work environment that champions excellence and innovation. Our commitment to employee development is reflected in our robust training programmes and clear career progression paths, ensuring that every team member can thrive and contribute meaningfully. Located in a vibrant area, we offer a collaborative culture where your technical expertise will be valued and your contributions will directly impact customer satisfaction and service quality.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in technical support or service management. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your hands-on experience with ISP technologies. Share specific examples of how you've tackled complex incidents.
✨Tip Number 3
Prepare for the unexpected! During interviews, you might face technical questions or scenarios. Brush up on your knowledge of TCP/IP, DNS, and other key areas mentioned in the job description. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company values.
We think you need these skills to ace Technical Support Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support Manager role. Highlight your technical knowledge and any leadership experience you have, as we want to see how you can lead our Service Desk team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our company values. We love seeing genuine enthusiasm for the position!
Showcase Your Technical Skills:Don’t forget to mention your technical expertise in areas like TCP/IP, DNS, and VoIP. We’re looking for someone who can bridge the gap between technical support and management, so make sure to highlight your hands-on experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. We can’t wait to hear from you!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around TCP/IP, DNS, DHCP, and the other technologies mentioned in the job description. Be ready to discuss how you've used these in past roles and how they relate to the position you're applying for.
✨Showcase Your Leadership Skills
As a Technical Support Manager, you'll need to lead a team. Prepare examples of how you've successfully managed teams in the past, focusing on fostering a culture of excellence and driving performance improvements. Think about specific initiatives you've implemented that led to better service quality.
✨Communicate Clearly
You'll often need to explain complex technical issues to non-technical stakeholders. Practice translating technical jargon into simple terms. During the interview, demonstrate your ability to communicate effectively by using clear, concise language when discussing your experiences.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, such as a major service outage or a difficult team member. Think through potential scenarios and how you would approach them, highlighting your problem-solving skills and your hands-on technical understanding.
