At a Glance
- Tasks: Be the first point of contact for customer support queries and manage tickets.
- Company: Join a busy and growing support team in a dynamic environment.
- Benefits: Earn £14.00 per hour with structured training and potential for long-term opportunities.
- Other info: Office-based role with full training provided and a supportive team culture.
- Why this job: Gain valuable experience in technical support while helping customers solve their issues.
- Qualifications: Previous experience in technical support and strong communication skills required.
The predicted salary is between 14 - 14 £ per hour.
Location: Ashby-de-la-Zouch (Office-based)
Pay Rate: £14.00 per hour
Hours: Monday to Friday, 8:30am - 5:00pm (1-hour paid lunch)
We are currently recruiting for a Technical Support Agent to join a busy and growing support team on an initial temporary basis of at least 3 months. This is an excellent opportunity for someone with a background in software or technical support who is confident dealing with customers and looking to gain experience within a structured support environment.
Key Responsibilities
- Act as the first point of contact for incoming support queries
- Handle customer enquiries via phone and live chat
- Log and raise support tickets for the wider technical team
- Provide clear, professional communication and manage customer expectations
- Escalate issues appropriately and ensure accurate documentation
- Confidently advise customers when further investigation or follow-up is required
Requirements
- Previous experience in technical or software support (essential)
- Strong communication skills and confidence handling customer calls
- Ability to manage workload and prioritise effectively
- Comfortable working in a fast-paced support environment
- Strong attention to detail when logging and managing tickets
Desirable Skills
- Experience supporting ERP systems
- Exposure to structured support/helpdesk environments
Additional Information
This role will initially be office-based in Ashby-de-la-Zouch. Full training will be provided on specific areas of the product set. While this is a temporary position, there may be potential for longer-term opportunities for the right candidate.
APPLY TODAY!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Technical Support Agent employer: Job Search Place Limited
Join our dynamic team in Ashby-de-la-Zouch as a Technical Support Agent, where you'll benefit from a supportive work culture that values professional growth and development. With structured training provided and the potential for longer-term opportunities, we prioritise employee satisfaction and career advancement, making us an excellent employer for those seeking meaningful and rewarding employment in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Agent
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Job Search Place Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Job Search Place Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Technical Support Agent
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Job Search Place Limited.
How to prepare for a job interview at Job Search Place Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Job Search Place Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Job Search Place Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
