At a Glance
- Tasks: Provide first point of contact for support queries and assist the implementation team.
- Company: Join a leading company in a rapidly growing marketplace.
- Benefits: Competitive salary up to £30k pa and opportunities for career growth.
- Other info: Exciting opportunity to grow in a supportive and innovative environment.
- Why this job: Be part of a dynamic team using cutting-edge technology to enhance client experiences.
- Qualifications: Experience with Pageflex and background in print, packaging, or paper sectors preferred.
The predicted salary is between 30000 - 30000 £ per year.
A leading company in the dynamic marketplace in which they operate is looking for a technically minded individual to provide first point of contact for all support queries and provide administration support to the implementation team. This is a fantastic opportunity to join a company experiencing a significant growth period. It offers a unique communications management solution driven by cutting-edge technology that helps clients manage, connect and automate their brand experience online. They work with each client to assess their needs, create a framework, and develop each component addressed to specific objectives.
Responsibilities
- Resolve tickets wherever possible in a 1st line capacity
- Troubleshoot and apply fixes to basic queries
- Basic portal updates/management
- Technical issues
- Order support
- General questions
- Login issues
- Invoice queries
- Goods in issues
- Budget update requests
- Escalate issues accordingly if required
- Progressing order states
- Managing approvals where they exceed 7 days
- Order management
- Client specific support
- Internal account management
- SMS Messaging / reporting
- Budget management
- Merchandise order management
- Adding digital assets
- Implementation team support
- Providing administration and project support
Qualifications
Experience working with Pageflex would be highly advantageous. We ask that you only apply for any of our vacancies if you are resident in the UK and you work / have recently worked in the print, packaging or paper sectors.
Technical Support / Administration - Hertfordshire - up to £30k pa employer: Job Search Place Limited
Join a forward-thinking company in Hertfordshire that values innovation and employee development, offering a vibrant work culture where your contributions directly impact client success. With competitive salaries and opportunities for professional growth, this role in Technical Support/Administration not only provides a chance to work with cutting-edge technology but also fosters a collaborative environment that encourages personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support / Administration - Hertfordshire - up to £30k pa
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support / Administration - Hertfordshire - up to £30k pa
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
