At a Glance
- Tasks: Manage service bookings and keep customers updated on their vehicle progress.
- Company: Join Ford and Slater, a leading family-run DAF Truck dealership.
- Benefits: Earn up to £30,000, enjoy 22-25 days holiday, and access career progression.
- Other info: Enjoy a supportive work environment with great employee benefits.
- Why this job: Be part of a dynamic team and work with trucks you love.
- Qualifications: Experience in the motor trade or a passion for trucks is essential.
The predicted salary is between 30000 - 30000 £ per year.
Ford and Slater is one of the UK's largest DAF Truck dealerships with 16 locations across the North East, employing over 900 staff while remaining a family‑run business. We currently have a vacancy for a Technical Service Advisor at our Birtley depot.
A salary of up to £30,000 (depending on your Service Advisor experience).
- DAF Academy Technical Service Advisor Training
- 22 days paid holiday (plus statutory) rising to 25 days (plus statutory) with service
- Employee Of The Month Competition
- Career progression opportunities
- Employee Assistance Program
- Pension
- Cycle‑to‑work scheme
- Free parking
You will have previous experience working within the commercial vehicle, motor trade or an associated sector as a Technical Service Advisor or in a similar role. Or have a passion for trucks and know your truck/trailer parts. Knowledge of vehicle repair scheduling preferred but not essential. A customer‑focused individual with excellent communication skills. The ability to multitask and work well under pressure. PC‑literate (DMS system experience would be an advantage). Full UK driving licence.
The Technical Service Advisor role / responsibilities include (but not limited to):
- Managing service bookings on a day‑to‑day basis, ensuring efficient workshop loading.
- Complete service estimates accurately, clearly, and quickly.
- Keep customers up to date with costs, progress and authorisations.
- Prepare job cards & raise invoices.
Working: 45 hours per week, Monday to Friday, 9am - 6:30pm. Plus 1 in 3 Saturday mornings.
As an equal opportunity employer, we do not discriminate and are committed to providing equal opportunities, a fully inclusive work environment and fairness for all.
Address: Birtley, Chester‑le‑Street, Tyne and Wear, DH3 2SP
Technical Service Advisor - Birtley employer: Job Search Place Limited
Ford and Slater is an exceptional employer, offering a supportive family-run environment where employees can thrive. With competitive salaries, comprehensive training through the DAF Academy, and ample opportunities for career progression, our Birtley depot fosters a culture of inclusivity and teamwork. Enjoy benefits such as generous holiday allowances, an Employee Assistance Program, and a cycle-to-work scheme, all while being part of one of the UK's largest DAF Truck dealerships.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Advisor - Birtley
✨Tip Number 1
Get to know the company! Research Ford and Slater, their values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their family-run business.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to the Technical Service Advisor role. Think about how your experience aligns with managing service bookings and customer communication, and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Technical Service Advisor - Birtley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Service Advisor role. Highlight your experience in the commercial vehicle sector and any relevant skills that match what we're looking for. We want to see how your background fits with our family-run business vibe!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for trucks and customer service. Let us know why you’re excited about joining Ford and Slater and how you can contribute to our team at Birtley.
Show Off Your Communication Skills:As a Technical Service Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. Whether it's through your CV or cover letter, we want to see that you can keep customers informed and engaged.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Trucks
Brush up on your knowledge of truck and trailer parts before the interview. Being able to discuss specific components or repairs will show your passion for the industry and help you stand out as a candidate.
✨Show Off Your Customer Skills
Prepare examples of how you've provided excellent customer service in previous roles. Ford and Slater values a customer-focused approach, so be ready to demonstrate your communication skills and ability to keep clients informed.
✨Practice Multitasking Scenarios
Think of situations where you've had to juggle multiple tasks under pressure. The role requires managing service bookings efficiently, so showcasing your ability to multitask will be key during the interview.
✨Familiarise Yourself with DMS Systems
If you have experience with DMS systems, be sure to mention it. If not, do a bit of research on what they are and how they function. Showing that you're PC-literate and willing to learn will impress the interviewers.
