At a Glance
- Tasks: Lead a team of travel consultants to deliver top-notch services for corporate clients.
- Company: Join ALTOUR, a global leader in corporate travel management with a vibrant culture.
- Benefits: Enjoy healthcare, discounts, and a chance for a 5% bonus based on performance.
- Other info: Flexible, innovative workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact in travel while growing your leadership skills in a supportive environment.
- Qualifications: Proven team management experience and knowledge of Sabre GDS are essential.
The predicted salary is between 30000 - 40000 £ per year.
At ALTOUR we believe people are the driving force behind every meaningful connection – our clients' and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management. Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.
Responsibilities:
- The Team Leader will oversee a team of travel consultants, ensuring the delivery of high-quality travel services to a dedicated corporate client.
- This role involves managing day-to-day operations, mentoring team members, and maintaining strong client relationships.
- Ensure all emails are acknowledged within the client SLA and staff are using the Front system correctly.
- Ensure the staff are logged into the phones and maintain good timekeeping across the team.
- Monitor the team's workload and delegate work as necessary to help with performance.
- Support, encourage and work to develop the Altour Connect tool.
- Ensure the team keeps their queues tidy and are monitored regularly.
- Address M.I errors / Data Error Log with relevant staff.
- Quality Control – ensure all air bookings are QC checked.
- Disaster Recovery – running of TSDS reports / Spectra's during disasters during office hours.
- Encourage use of net fares/consolidators and booking ancillaries.
- Staff training – consult with your Operations Manager and/or the Training Team if any member requires training.
- Report write-offs or losses immediately to the Operations Manager.
- Maintain a flow of communication and information throughout the team and across all departments.
- Look after certain VIP travel and general reservations when needed.
- Address ADM's and ACM's raised via BSP.
- Conduct appraisals / 121s in conjunction with the operations managers.
- Attend client meetings / visits when required.
Requirements:
- Proven experience managing a team, or the ability to demonstrate strong leadership capabilities.
- Knowledgeable on Sabre Native GDS is essential, with a minimum of 2 years' experience.
- Fares & Ticketing Level 1 & 2 (or equivalent experience) essential.
- Knowledge of Evolvi and Trainline.
- Knowledge of technology products, including Outlook, Word, Excel and Google Docs.
- Good geographical and product knowledge of destinations and airlines.
- Good organisational skills and excellent customer service & communicative abilities are essential.
- Flexible approach and desire to think
Team Leader Operations employer: Job Search Place Limited
At ALTOUR, we pride ourselves on fostering a dynamic and inclusive work environment where innovation and collaboration thrive. As a Team Leader in Operations, you'll benefit from comprehensive healthcare and wellness programmes, along with opportunities for professional development and growth within a globally recognised leader in corporate travel management. Our commitment to employee success is reflected in our supportive culture, competitive compensation, and the chance to make a meaningful impact in a forward-thinking organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader Operations
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Job Search Place Limited who are looking for fresh talent for roles like Team Leader Operations.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Job Search Place Limited and give you a leg up for your Team Leader Operations application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Team Leader Operations openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Team Leader Operations
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Team Leader Operations role at Job Search Place Limited.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Team Leader Operations position at Job Search Place Limited.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Job Search Place Limited.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Job Search Place Limited's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Team Leader Operations.
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Job Search Place Limited.
