At a Glance
- Tasks: Lead a team while maximising sales and ensuring great customer service.
- Company: Join one of the Best Big Companies to Work For with a focus on people.
- Benefits: Enjoy a 15% discount, 28 days holiday, and clear career pathways.
- Other info: Be part of an inclusive culture that values every team member.
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Retail management experience is a plus, but passion and communication are key.
The predicted salary is between 12 - 14 £ per hour.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Team Leader to join our growing business. As Team Leader you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Key responsibilities include:
- Maximise profit: Have a clear focus on delivering great availability for your customers. Play an active role in your store to "sell a £1 & save a £1" to help drive sales. Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people: Proactively support and work with the Talking Shop Rep in your store. Support team engagement in your store. Play a part in creating an inclusive culture where everyone can be their best. Take a proactive approach to personal development and share your own knowledge to support up skilling the team.
- Doing the right processes and doing them right: Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees. A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop. Follow and implement all cash handling and security policies & processes. Play your part in providing the best digital service through implementing all "One Best Way" processes.
- Leadership: Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers: Love your customers by being approachable. Look after our own by being respectful. Work together by being enthusiastic. Hate waste by taking action. Care about the business and our people by being considerate.
Required skills & experience:
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers - increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Team Leader employer: Job Search Place Limited
Iceland is renowned for its commitment to both customer satisfaction and employee well-being, making it an exceptional employer for those seeking a rewarding career as a Team Leader. With a supportive and inclusive work culture, employees benefit from clear career pathways, generous discounts, and various rewards that recognise long service and personal development. Join us in a vibrant retail environment where your leadership can truly make a difference and help shape the future of our teams and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Team Leader role.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and team management. We recommend using the STAR method to structure your answers, showcasing your skills and experiences effectively.
✨Tip Number 3
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you truly align with our values at StudySmarter.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance of success!
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about leading a team and providing excellent customer service. Share your experiences that highlight your passion for retail and teamwork.
Tailor Your CV:Make sure your CV is tailored to the Team Leader position. Highlight relevant experience in retail management or supervisory roles, even if it’s not extensive. We love seeing how your skills align with our values and the responsibilities outlined in the job description.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so make sure your key achievements and skills stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Iceland!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and culture. Understand their commitment to customer service and team development. This will help you align your answers with what they’re looking for in a Team Leader.
✨Showcase Your Leadership Skills
Be prepared to discuss your leadership style and how you engage and develop your team. Think of specific examples where you've motivated others or improved team performance. This is crucial for a role that focuses on leading and supporting a retail team.
✨Demonstrate Your Customer Focus
Since the company prides itself on loving its customers, be ready to share experiences where you’ve gone above and beyond for customers. Highlight your approach to creating an inclusive environment and how you ensure great service.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
