At a Glance
- Tasks: Lead a team of Customer Service Advisors and ensure top-notch service delivery.
- Company: Join Capgemini, a leader in innovative customer solutions.
- Benefits: Earn £14.60 per hour with flexible hours and career growth.
- Other info: Enjoy a supportive environment focused on innovation and efficiency.
- Why this job: Make a real impact by leading a dynamic team and enhancing customer experiences.
- Qualifications: Experience in team dynamics and a passion for coaching others.
The predicted salary is between 30000 - 40000 £ per year.
Salary: £14.60 per hour
Location: Manchester
Hours: 35 hours per week, Monday to Friday, between 7am - 6pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Team Lead, working on a new desk with our client, Capgemini. In this role, you will be responsible for running the desk efficiently and effectively ensuring delivery targets are met.
What you’ll do:
- Resolution of 1st line queries from customers and escalation to Ops Manager when appropriate
- Performance management of Customer Service Advisors, including conducting effective monthly 1-2-1s
- Conducting call monitoring each month, providing feedback sessions with each Customer Service Advisor
- Quality checking to ensure correct process and procedures are being adhered to, including promoting knowledge base usage on every call
- Day to day staff management of up to 15 Customer Service Advisors
- Staff training, coaching and development of Customer Service Advisors
- Daily / weekly / monthly reporting to Operations Managers
- Completion of mid and end of year appraisal, ensuring these are completed in provided time scales
What you’ll bring:
- Understanding and experience of team dynamics
- Flexible approach
- Professional manner which represents Company values at all times
- Enthusiastic and confident with a "can do" attitude
- Team player with the ability to build relationships with both colleagues and external clients
- Resilient and focused on delivering good levels of service through the team
- High focus on innovation and automation resulting in increased efficiency
Team Lead employer: Job Search Place Limited
Capgemini is an exceptional employer that fosters a dynamic and supportive work culture in Manchester, where employees are encouraged to grow and develop their skills. With a focus on innovation and efficiency, the company offers comprehensive training and development opportunities, ensuring that team leads can effectively manage and inspire their teams while achieving performance targets. Joining Capgemini means being part of a collaborative environment that values professionalism and a positive attitude, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Team Lead role, and who knows? They might just have the perfect opportunity waiting for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Team Lead positions and practice your responses. We recommend using the STAR method to showcase your experience in managing teams and resolving customer queries effectively.
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've successfully managed teams or improved processes. This will demonstrate your ability to lead a Customer Service Advisor team and meet delivery targets.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Team Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Team Lead role. Highlight your customer service experience and any leadership roles you've had. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Customer Service Advisor Team Lead position. Share specific examples of how you've managed teams or improved processes in the past.
Show Off Your Team Spirit:We love team players! In your application, mention how you've built relationships with colleagues and clients. Let us know about times you've fostered a positive team environment or coached others to success.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you understand the role of a Customer Service Advisor Team Lead inside out. Familiarise yourself with the key responsibilities, like performance management and call monitoring. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you’ve conducted training or provided feedback. Highlight your ability to motivate and develop others, as this is crucial for the role.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you handle customer queries and escalate issues when necessary. Use specific examples to illustrate your approach to resolving conflicts and ensuring customer satisfaction, which is key for this position.
✨Emphasise Your Flexibility and Team Spirit
Capgemini values a flexible approach and teamwork. Be prepared to talk about how you adapt to changing situations and collaborate with colleagues. Share instances where you’ve built strong relationships within a team to showcase your fit for their culture.
