At a Glance
- Tasks: Support the operations team with admin tasks and customer enquiries.
- Company: Join a leading utilities company committed to diversity and inclusion.
- Benefits: Enjoy 26 days leave, a competitive pension scheme, and private healthcare.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact in the utilities sector.
- Qualifications: Strong organisational skills and experience in customer service are essential.
The predicted salary is between 28000 - 28500 £ per year.
An opportunity is available for a Team Admin Assistant working in our Worcester depot. This role is temporary for 12 months, subject to review and will primarily be office based.
Working under the direction of the Operations Manager, the Team Admin Assistant plays a key role in supporting the operations team through effective administrative and coordination support. You will be a dependable team player, contributing to daily office functions and general administrative duties.
Responsibilities- Responding to customer enquiries both verbally and in writing.
- Assist the Team Support with a range of admin tasks.
- Support the co-ordination of the team's response to network faults and scheduling work.
- Send development plans to mapping via mapping centre tracker.
- Raising purchase orders and managing invoices.
- Update systems with connectivity issues.
- Call customers after works to survey our customer service performance.
- Assist other team members as and when required.
- Raise MPANs from pro-forma and print delivery files/work packs from IT systems.
You will be an experienced customer-focused administrator with excellent organisational abilities, able to prioritise, multitask, and manage workloads effectively. A confident communicator, particularly on the telephone, you will demonstrate excellent communication and customer service skills at all times. Be comfortable working with numerical data to support operational activities. You should be an effective team player who can also work independently, showing initiative when required. Experience using a range of IT systems is essential, along with the ability to quickly adapt to new systems and processes. Ideally, you will have experience with scheduling operational or maintenance work and a background in utilities would be beneficial.
Benefits- 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service.
- Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%).
- Annual Share Save plan.
- Contributory private healthcare scheme for you and your family.
- Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services.
- Free on-site parking at all our main sites.
This role is subject to a satisfactory DBS check. Depending on the role, different levels of screening and vetting are required. Some roles require a triannual check.
Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.
As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture.
Team Admin Assistant employer: Job Search Place Limited
At National Grid Electricity Distribution, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and individual contributions. Our Worcester depot provides a dynamic environment where you can grow your administrative skills while enjoying benefits such as 26 days of paid leave, a competitive pension scheme, and access to private healthcare. We are committed to diversity and inclusion, ensuring that every employee feels valued and has the opportunity to thrive in their career.
StudySmarter Expert Advice🤫
We think this is how you could land Team Admin Assistant
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Job Search Place Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Job Search Place Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Team Admin Assistant
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Job Search Place Limited.
How to prepare for a job interview at Job Search Place Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Job Search Place Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Job Search Place Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
