Patient Administrator in Tavistock

We have an exciting new opportunity for someone to join us as a Patient Administrator. Working under the Governance Manager, you will support our Patient Services, Secretarial and Clinical Administration teams with a range of administrative duties related to patient care. You will play a vital role in helping our administrative teams manage their workflow by assisting with appointments, referrals, and processing tasks and correspondence.

Main duties of the job:

• Patient Services support, completing administrative tasks under management direction and supervision
• Clinical Administration support, summarising and read coding correspondence without reference
• Secretarial support, making referrals from clinician instruction

You will maintain confidentiality at all times, ensuring that all relevant legislation, policy and guidance is followed. You will maintain records of summarising and coding activity to support QOF and enhanced service reporting.

About us:

We are a thriving and innovative Medical Group bringing together Holsworthy and Hatherleigh Medical Centres. We see patients at both sites and have a team that includes GPs, paramedics, nurse practitioners, practice nurses, health care assistants and phlebotomists as well as our practice management and administrative support teams. In addition, we also have access to additional roles through the local Primary Care Network.

Benefits:

• 27 days annual leave plus bank holidays (pro-rata), increasing at 5 and 10 years service
• Access to the NHS Pension Scheme
• Company sick pay (from 6 months service)

Job responsibilities:

• Assist with AccuRx
• Manage the appointment cancellation line
• Assist with supporting a safe patient deductions process, to include ensuring clinical notes are up-to-date and accurate prior to transfer
• Assist with processing and completing tasks within the clinical system
• Provide cover support as needs arise

Qualifications:

• GCSE grade A to C or equivalent English & Maths
• NVQ Level 2 or 3 in Business Administration or similar
• Trained in clinical coding i.e. SNOMED/QOF
• Willingness to undertake training relevant to the role

Experience:

• Speaking directly with customers or patients over the telephone
• Working in an office environment
• Accurate data entry and record keeping
• Working in an administrative role that includes computerised records and/or document handling
• Working in a pressurised environment with differing or conflicting priorities
• Working in Healthcare / Primary Care / GP Practice setting
• Experience in a Clinical PA, Medical Secretary or similar support role
• Experience audio typing
• Experience using SystmOne
• Experience summarising notes

Knowledge and Skills:

• Excellent administrative and organisational skills
• Good IT skills including the Microsoft Office suite
• Understanding of confidentiality
• Strong interpersonal and communication skills
• Ability to work collaboratively with teams
• Ability to work independently
• Ability to follow procedures
• Knowledge of coding or medical terminology
• Understanding of QOF and clinical workflow in the NHS
• Understanding of NHS referral processes and SWW pathways

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.