At a Glance
- Tasks: Assist patients and manage appointments while maintaining confidentiality.
- Company: Operose Health, dedicated to improving local primary care.
- Benefits: 27 days leave, learning opportunities, and employee wellbeing services.
- Other info: Great career development within a large primary care provider.
- Why this job: Join a supportive team making a real difference in patient care.
- Qualifications: Customer care experience and strong communication skills required.
The predicted salary is between 24960 - 24960 £ per year.
Location: E16 Health
Hours: 37.50 hours per week
Salary: £24,960.00
About us
Operose Health delivers local primary care at scale. We aim to improve access, outcomes and patient experience while empowering our colleagues to be the best they can be for patients, each other and NHS partners.
Job Responsibilities
- Respond to patient queries and liaise with the wider primary care team.
- Manage appointment requests, signpost patients to our range of services and maintain patient records and confidentiality.
- Email, scan and code clinical correspondence.
- Process prescription requests.
- Utilise information systems to support efficient workflow processes.
Ideal Candidate
- Reception or customer care experience; excellent communication skills both spoken and written.
- Basic PC skills - Word, Excel, email.
- Ability to work within processes, procedures and maintain data security.
- Previous NHS experience is welcome but not essential.
Package and Benefits
- 27 days annual leave plus bank holidays pro rata.
- Access to a bespoke learning management system and annual formative clinical assessments.
- Opportunities to specialise and develop within a large primary care provider.
- Car benefit scheme specialising in electric vehicles.
- Cycle to work scheme.
- Travel season ticket loans.
- Discount cards.
- Employee wellbeing services including free yoga videos and a wellbeing app.
Qualifications
- Reception or customer care experience.
- Excellent communication skills.
- Basic PC skills - Word, Excel and email.
Disclosure
Applicants must be subject to a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.
Receptionist/Administrator in Taunton employer: Job Search Place Limited
Operose Health is an exceptional employer that prioritises the wellbeing and development of its staff, offering a supportive work culture where employees are empowered to excel in their roles. Located in E16, the company provides generous benefits such as 27 days of annual leave, access to tailored learning opportunities, and employee wellbeing services, making it an ideal place for those seeking meaningful and rewarding employment in primary care.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator in Taunton
✨Tip Number 1
Get to know the company! Research Operose Health and understand their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Receptionist/Administrator, you'll be the first point of contact. Role-play with a friend or family member to get comfortable responding to patient queries and managing appointment requests.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and might even give you a heads-up on job openings before they're posted.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the Operose Health team.
We think you need these skills to ace Receptionist/Administrator in Taunton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in reception or customer care. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your communication skills and any NHS experience you might have!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Receptionist/Administrator role. Keep it friendly and professional, and let us know how you can contribute to improving patient experiences.
Show Off Your Tech Skills:Since basic PC skills are a must, make sure to mention your proficiency with Word, Excel, and email in your application. If you've used any specific information systems before, give us the details – we love to see that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Operose Health!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Receptionist/Administrator. Familiarise yourself with managing appointment requests, handling patient queries, and maintaining confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. Prepare examples from your past experiences where you successfully handled customer queries or worked within a team. This will demonstrate your ability to communicate effectively in a busy healthcare environment.
✨Brush Up on Basic PC Skills
As the job requires basic PC skills, make sure you're comfortable using Word, Excel, and email. You might be asked about your experience with these tools, so consider doing a quick refresher on any features you’re less familiar with. Being tech-savvy can really set you apart!
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the company culture, training opportunities, or how they support employee wellbeing. This shows that you’re not just interested in the job, but also in how you can grow within the organisation.
