At a Glance
- Tasks: Provide essential admin support to help vulnerable children and families thrive.
- Company: Join Somerset Council's dedicated Children's Social Care team.
- Benefits: Competitive salary, 25 days annual leave, and career progression opportunities.
- Other info: Flexible hours, supportive training, and a friendly work environment.
- Why this job: Make a real difference in children's lives while developing your career.
- Qualifications: NVQ Level 2 or 5 GCSEs, with strong IT and communication skills.
The predicted salary is between 24796 - 25185 £ per year.
Salary: Grade 15, ranging from £24,796 - 25,185 per annum. You don't have to be a Social Worker to make a difference. There is so much that goes on behind the scenes to support our Family Time Team working in Children's Social Care. That's why we are looking for an experienced administrator who is passionate about improving the lives of vulnerable children!
Role summary: As a Business Operations Assistant, you will have a warm, friendly and non-judgemental manner to help families feel welcome and supported, while also maintaining clear professional boundaries. The team are part of Somerset Council's Children’s Social Care, working with vulnerable children and young people in care, their parents and carers in Somerset. Family Time is provided for children who are in the care of the local authority and enables them to spend safe supervised time with their parents and family members in a secure environment.
What you'll do - key responsibilities:
- Provide effective administrative support, including post handling, document production, scanning, email correspondence, and diary/meeting coordination.
- Prepare routine correspondence, reports and specialist documents in line with procedures, always ensuring accuracy and confidentiality.
- Maintain and update computerised record systems, identifying and correcting errors or escalating issues where appropriate.
- Act as a first point of contact for staff, service users and visitors, handling enquiries professionally, sensitively and efficiently.
- Process orders, invoices, petty cash and other routine financial transactions using approved systems.
- Support colleagues with day to day business needs, including basic IT administration, health and safety tasks, premises support and monitoring office equipment.
What we're looking for - knowledge, experience & skills:
- Minimum NVQ Level 2 standard/5 GCSEs, English and Maths, at grade 4 or above, with good standards of literacy, numeracy and accuracy.
- Sound working knowledge of IT systems, including Microsoft 365.
- Experience of working in an administrative role within a team.
- Experience of communicating with members of the public face to face and via telephone, letter and email.
- Experience of handling sensitive and confidential information.
- Experience of minute taking.
- Experience of using client management systems and spreadsheets.
- Good organisational skills.
- Ability to prioritise conflicting work demands and adopt a flexible approach.
- Ability to follow agreed processes to ensure consistency.
- Ability to produce accurate work and meet deadlines.
- Ability to speak fluent English, in line with statutory requirements.
Additional Information:
- Permanent, 30 or 37 hours a week available.
- The hours of work are 8.30am - 5pm, Monday to Thursday, and 8.30am - 4.30pm on a Friday.
- This role is based at Hillside Family Centre, 60 Eastwick Road, Taunton.
- 25 days annual leave (additional to bank holidays).
- There are lots of opportunities for development and career progression within our Children's Services Business Operations teams.
- Regretfully, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for visa sponsorship.
- The nature of the work is sensitive and highly confidential. You will receive full training and ongoing support to undertake the role safely and effectively.
- Interviews will take place at the Hillside Family Centre, dates and times to be arranged with shortlisted candidates.
Family Services Operations Administrator - Career Growth in Taunton employer: Job Search Place Limited
Join Somerset Council's Children’s Social Care as a Family Services Operations Administrator, where your administrative skills will directly contribute to improving the lives of vulnerable children and families in a supportive environment. With a strong emphasis on employee development, you will have access to numerous career progression opportunities within our dedicated team, all while enjoying a generous benefits package that includes 25 days of annual leave and a flexible working schedule. Our warm and inclusive work culture ensures that every team member feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Family Services Operations Administrator - Career Growth in Taunton
✨Tip Number 1
Get to know the organisation! Research Somerset Council and their Family Time Team. Understanding their values and mission will help you connect during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, being warm and friendly is key. Role-play common scenarios with a friend to boost your confidence in handling enquiries professionally.
✨Tip Number 3
Showcase your organisational skills! Prepare examples of how you've managed conflicting work demands in the past. This will demonstrate your ability to prioritise tasks effectively, which is crucial for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at StudySmarter, where we support each other in making a real impact.
We think you need these skills to ace Family Services Operations Administrator - Career Growth in Taunton
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for improving the lives of vulnerable children shine through. We want to see that you genuinely care about making a difference in their lives!
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background fits with what we do, so don’t be shy about showcasing your administrative skills!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with our Family Time Team.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Family Services Operations Administrator role. Familiarise yourself with the key responsibilities and how your skills align with them. This will help you articulate your fit for the position and show your genuine interest in improving the lives of vulnerable children.
✨Showcase Your Administrative Skills
Be prepared to discuss your previous administrative experience in detail. Highlight specific examples where you've successfully managed tasks like document production, diary coordination, or handling sensitive information. This will demonstrate your capability to support the Family Time Team effectively.
✨Practice Your Communication Style
Since this role involves interacting with families and service users, practice speaking in a warm and friendly manner. You want to convey professionalism while also being approachable. Consider role-playing common scenarios you might encounter to build your confidence.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, opportunities for career growth, and how they support staff in their roles. This shows that you're not only interested in the job but also in how you can contribute to the team's success.
