At a Glance
- Tasks: Handle customer enquiries, process orders, and support Area Sales Managers.
- Company: Ovia is part of the Scolmore Group, known for its commitment to excellent customer service.
- Benefits: Enjoy options like purchasing extra annual leave and a Health Cashback Plan.
- Other info: The role is based at Scolmore House, Tamworth, B79 7UL.
- Why this job: Join a busy team where your problem-solving skills will shine.
- Qualifications: Previous customer service experience and basic knowledge of ERP systems are essential.
The predicted salary is between 22000 - 26000 £ per year.
Ovia are seeking a Customer Service Advisor to join our busy customer service department, providing an excellent service and supporting the day to day running of the department. The role will include dealing with all enquiries from customers; processing all orders and offering administration support to Area Sales Managers. The successful candidate will be personable and approachable with excellent customer service skills. You will have the confidence to deal with difficult customers, remaining calm and professional. Problem solving skills are vital and you will be accurate and efficient.
Main Duties
- Overseeing assigned accounts, offering full support to customers and External Sales Managers, dealing with any requests they may have
- Answering reception switchboard overflow for the head office Scolmore group companies
- Taking inbound calls and dealing with all enquiries from our customers/ the external sales team (ASM'S) and end users
- Input 'wrap up' code info for each call
- Processing internet and email orders using P21 ERP and our internal systems
- Filling all paperwork on to our in-house archive system
- Processing product sample requests
- Preparing quotes and lighting schemes
- Monitor customer back orders, forward orders and call off orders
- Maintain customer information on CRM/Online ensuring that all contact information, main contact names etc. are kept up to date
- Providing information on part numbers etc. and some basic technical details
- Maintain good product knowledge (training will be provided)
- Setting up customers for online ordering
- Administration support for Area Sales Managers
- Dealing with the carriers, chasing deliveries, obtaining POD's
- Key account outbound courtesy calls
- Updating Excel spreadsheet key account data for management reports
- Logging and processing warehouse discrepancies
- Regularly communicating with Ovia admin, Ovia returns and other Scolmore group departments (Commercial, quality, bespoke, marketing, technical)
Skills and Experience
- Be personable and approachable and above all have excellent customer service skills, offering the best personal service at all time
- Be able to deal with difficult customers always remaining calm and professional
- Have the initiative to find a resolution to any problems that may arise
- Work equally well in a team as well as being able manage their own workload and effectively manage their own time
- Be accurate and efficient at all times
- Basic knowledge of Word, Outlook, Excel and ERP systems would be beneficial
- Previous customer service experience essential
Benefits
- Option to purchase up to 5 extra days annual leave
- Health Cashback Plan
- Pension Scheme
- Life Assurance
- Free Parking
Site Location: Scolmore House, Tamworth, B79 7UL
Customer Service Advisor - Ovia in Tamworth employer: Job Search Place Limited
Ovia offers a supportive environment with benefits like a pension scheme and life assurance. Located in Tamworth, the team focuses on delivering exceptional customer service. Join a company that values initiative and teamwork.
