At a Glance
- Tasks: Lead a team to create unforgettable holiday experiences and drive sales.
- Company: Join TUI, the best-loved holiday company with a culture of care.
- Benefits: Earn £15.34 per hour plus commission, discounts, and health benefits.
- Other info: Embrace diversity and enjoy excellent career progression opportunities.
- Why this job: Be a part of a dynamic team that makes holidays memorable for customers.
- Qualifications: Passion for customer service and experience in leading teams.
The predicted salary is between 30000 - 40000 £ per year.
Here at TUI, you'll find we're an inclusive company with a culture of care. By joining the Retail Team as a Store Manager at our Cheltenham store, you'll lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
About Our Offer- TUI offers much more than just a starting salary of £15.34 per hour.
- Be rewarded for exceeding your targets with our commission and discretionary bonus schemes.
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off.
- Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career.
- Investment in your development and career progression.
- Pension scheme and life assurance.
- Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings.
- Develop your team to be proactive and investigate and resolve every question or complaint. If things don't go quite right, you'll be confident to step in and take ownership.
- You'll use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business.
- As technology advances so does TUI, you'll work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey.
- Drive your team to exceed company sales and service goals, in Retail we call it 'Smashing your Targets'.
- Recruit and retain talent, maintaining high levels of engagement and low levels of attrition.
- Proven passion for leading by example and delivering excellent customer service.
- Confident and fun motivator with a strong drive to achieve goals and sales targets.
- Comfortable to handle and prioritise multiple tasks in a fast-paced environment and bounce back from challenges.
- Able to embrace change easily and adapt quickly to new ways of working.
- Fair and inclusive management style who recognises people are our most valued asset.
- Skilled mentor who communicates effectively, leads and develops your team and retains talent.
- Able to work a varied shift pattern each week in line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
Please note, if you've been interviewed for this role within the last 6 months, we're unable to consider a further application at this time.
Retail Manager in Swindon employer: Job Search Place Limited
At TUI, we pride ourselves on being an inclusive employer that fosters a culture of care and support. As a Retail Manager in our Cheltenham store, you'll not only lead a passionate team dedicated to creating unforgettable holiday experiences but also benefit from competitive pay, generous holiday perks, and robust career development opportunities. Our commitment to employee wellbeing and a diverse work environment makes TUI a fantastic place to grow your career while making a meaningful impact in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Manager in Swindon
✨Tip Number 1
Get to know the company culture before your interview. TUI values inclusivity and customer service, so think about how you can demonstrate these qualities in your conversation. Show us that you’re not just a fit for the role, but for the team!
✨Tip Number 2
Prepare some examples of how you've led a team or handled customer complaints in the past. We want to see your problem-solving skills in action! Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows us that you’re genuinely interested in the role and the company. Ask about team dynamics, sales targets, or how TUI supports career development.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re proactive and keen to join the TUI family.
We think you need these skills to ace Retail Manager in Swindon
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service and leadership shine through. We want to see how you can inspire and motivate a team to deliver unforgettable holiday experiences.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that match the Retail Manager role. Highlight any relevant achievements in sales and team management that demonstrate your ability to 'Smash your Targets'.
Be Authentic:We love authenticity! Don’t be afraid to show your personality in your application. Share your unique approach to problem-solving and how you handle challenges in a fast-paced environment.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining our TUI family!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, make sure you research TUI thoroughly. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Retail Manager, you'll need to lead by example. Prepare examples of how you've successfully motivated a team or resolved conflicts in the past. Highlight your ability to inspire others and drive sales, as this aligns perfectly with what TUI is looking for.
✨Emphasise Customer Service Excellence
TUI prides itself on exceptional customer service. Be ready to discuss specific instances where you've gone above and beyond for customers. Share how you’ve used feedback to improve service and how you plan to create unforgettable holiday experiences for TUI's customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to handle multiple tasks or adapt to change quickly. Practising these responses will help you demonstrate your fit for the fast-paced environment at TUI.
