At a Glance
- Tasks: Support patients and facilitate communication in a dynamic healthcare environment.
- Company: Inclusive practice with a diverse team dedicated to excellence and compassion.
- Benefits: Career growth, supportive management, and a welcoming workplace culture.
- Why this job: Join a passionate team and make a real difference in patient care.
- Qualifications: Strong communication skills, IT proficiency, and a proactive attitude.
The predicted salary is between 22000 - 26000 £ per year.
Working with us as part of the receptionist team, you'll be part of a strong multi-disciplined team, you can challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do. Our workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Main duties of the job
- Supporting patients face to face or by telephone.
- Assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Facilitating effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
About us
Our team consists of 4 Partners, 2 salaried GPs, Advanced Clinical Practitioners, Practice Nurses, HCAs, Nurse Associates, Physios and Pharmacists and we are a well-established Training Practice for GP Registrars and Medical Students. We have over 1200 registered patients and are part of Hawthorn & Merchiston PCN. We have a very supportive and enthusiastic management team, excellent administrative and a reception team who are well supported.
Job responsibilities
- Receiving and calling patients.
- Navigating patients to the correct service.
- Maintaining and monitoring the practice appointments system.
- Processing and distributing incoming and outgoing mail.
- Taking messages and passing on information.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Provision of refreshments for staff and visitors as required.
- Arranging transport for patients where appropriate.
- Scanning documents into patients' records.
- Other general duties as required.
Person Specification
- Excellent communication, both written and verbal, and interpersonal skills.
- Ability to multi-task.
- Be personable and professional in approach.
- Ability to use IT systems.
- Ability to work within a small team.
- Self-motivated and proactive.
- Be flexible and responsive to the changing needs and priorities of the team/practice.
- An awareness of and commitment to Equal Opportunities.
Receptionist in Swindon employer: Job Search Place Limited
As a receptionist in our dynamic healthcare team, you'll thrive in an inclusive environment that values diversity and encourages personal growth. We offer a supportive management structure, opportunities for career advancement, and a commitment to excellence in patient care, making us an exceptional employer for those seeking meaningful work in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Swindon
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the practice and its values. This way, you can show how you align with their vision of excellence, compassion, and expertise.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will help you feel more confident when it comes to handling patient queries and navigating the healthcare system.
✨Tip Number 3
Be ready to showcase your communication skills! During the interview, highlight your ability to connect with patients and team members. Share examples of how you've effectively communicated in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Receptionist in Swindon
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be authentic and share what makes you unique. Remember, we’re all about celebrating diversity and inclusivity.
Tailor Your Application:Make sure to tailor your application to the receptionist role. Highlight your communication skills and any relevant experience you have in customer service or healthcare. We love seeing how you can contribute to our team and help us provide excellent service!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our fantastic team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist. Familiarise yourself with the duties listed in the job description, like managing appointments and communicating with patients. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a receptionist, excellent communication is key. During the interview, practice clear and concise responses. You might even want to prepare examples of how you've effectively communicated in past roles, especially in challenging situations. This will highlight your interpersonal skills and ability to handle diverse interactions.
✨Demonstrate Your Team Spirit
Since you'll be part of a multi-disciplinary team, it's important to showcase your ability to work well with others. Share experiences where you've collaborated successfully with colleagues or supported a team in achieving a common goal. This will illustrate that you're a team player who aligns with their inclusive workplace culture.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle specific situations, like dealing with an upset patient or managing multiple calls at once. Prepare by thinking through potential scenarios and how you would respond. This will show that you're proactive and ready to tackle the challenges of the role head-on.
