At a Glance
- Tasks: Support customers with delivery queries and ensure timely package movement.
- Company: Join FedEx, a leader in logistics with a commitment to diversity.
- Benefits: Earn £14.02 per hour plus additional pay for late shifts and full training.
- Other info: Flexible hours with opportunities for growth in a supportive environment.
- Why this job: Make a difference by providing outstanding customer service and solving delivery challenges.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28000 - 29000 £ per year.
Hours: 20 per week. Maternity Cover Shift: Monday to Friday. 16:00 - 20:00
Salary: £14.02 per hour. Additional Premia paid for hours worked between 7pm - 10pm (£1.51) and 10pm - 6am (£1.82).
Responsibilities:
- Answering incoming calls from customers in relation to collection requests, along with delivery queries.
- Sorting and allocating premium and distance deliveries.
- Checking and investigating (when needed) failed deliveries/collections.
- Prioritising and re-allocating failures for the next day delivery as required.
- Inputting data into our tracking system.
- Maintaining clear and effective communications/collaboration with the team/managers and other depots.
- Following FedEx processes, procedures and controls, as well as external regulatory requirements.
- Providing support to your supervisor and team members as required within the location, whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.
- Ensuring that customers' urgent packages get to the right place, on time.
- Providing customers a high quality customer service and making every experience outstanding.
Full training will be given along with a competitive salary and benefits package.
FedEx in the UK is Disability Confident 'Committed'. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
Operations Support Agent - Maternity Cover in Swindon employer: Job Search Place Limited
FedEx is an exceptional employer that prioritises employee growth and inclusivity, offering comprehensive training and a competitive salary for the Operations Support Agent role. With a commitment to a diverse workforce and a supportive work culture, employees can thrive in a dynamic environment while ensuring outstanding customer service. Located in the UK, FedEx provides unique benefits such as additional pay for evening shifts, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Agent - Maternity Cover in Swindon
✨Tip Number 1
Get to know the company! Research FedEx and understand their values, especially around customer service and teamwork. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As an Operations Support Agent, you'll be answering calls and collaborating with your team. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former FedEx employees on LinkedIn. They can provide insider tips and might even refer you for the role, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Operations Support Agent - Maternity Cover in Swindon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Operations Support Agent. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the position.
Show Your Customer Service Skills:Since this role involves providing top-notch customer service, be sure to include examples of how you've excelled in similar situations. We love hearing about your experiences that demonstrate your ability to handle queries and ensure customer satisfaction.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operations Support Agent. Familiarise yourself with tasks like handling customer calls, sorting deliveries, and maintaining communication with your team. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position involves providing high-quality customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you resolved issues or improved a customer's experience, as this will demonstrate your ability to excel in this role.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. For instance, you might be asked how you would handle a failed delivery or a difficult customer. Practice your responses to these types of questions, focusing on your problem-solving skills and ability to prioritise tasks effectively.
✨Emphasise Team Collaboration
This job requires effective communication and collaboration with your team and managers. Be prepared to discuss how you've worked successfully in a team environment before. Highlight any experiences where you supported colleagues or contributed to a positive team dynamic, as this will align well with the company's values.
