At a Glance
- Tasks: Be the friendly face of our shopping centre, helping guests with information and support.
- Company: Join a vibrant designer outlet known for its welcoming atmosphere.
- Benefits: Earn £13.10/hr with flexible part-time hours on Sundays.
- Other info: Enjoy a dynamic work environment with opportunities to engage with diverse guests.
- Why this job: Make a positive impact on visitors' experiences while developing your customer service skills.
- Qualifications: Previous customer service or retail experience is a plus.
The predicted salary is between 13.1 - 13.1 £ per hour.
The Guest Experience Advisor is the first point of contact for visitors at the shopping centre. This role focuses on providing excellent customer service, assisting guests with information and support, and ensuring every visitor has a positive and welcoming experience.
Key Responsibilities
- Customer Service
- Greet all guests in a friendly and professional manner.
- Provide accurate information about stores, services, promotions, and events.
- Respond to guest questions, concerns, and feedback politely and efficiently.
- Support guests with special requirements, including accessibility needs.
- Operational Duties
- Manage lost and found items according to centre procedures.
- Sell and process gift cards.
- Keep the information desk clean, organised, and presentable.
- Stay informed about store locations, opening hours, and centre activities.
- Communicate with security, cleaning, and management teams when necessary.
- Guest Experience
- Proactively approach and assist guests when needed.
- Promote centre events, offers, and loyalty programmes.
- Help create a welcoming and enjoyable atmosphere in the centre.
- Administrative Tasks
- Complete daily reports and logs accurately.
- Assist with centre events and promotional activities.
Skills, Knowledge and Experience
- Customer service
- Hospitality/Retail experience
Working Hours - FTC. Part-Time 8 Hours per week on a Sunday
Salary - £13.10/hr
Guest Experience Advisor FTC Part-Time 8hrs - Designer Outlet Swindon Business Operations Des ... employer: Job Search Place Limited
As a Guest Experience Advisor at Designer Outlet Swindon, you will be part of a vibrant team dedicated to creating memorable experiences for our visitors. We pride ourselves on fostering a supportive work culture that values customer service excellence and offers opportunities for personal growth within the retail environment. With flexible part-time hours and a focus on employee well-being, this role is perfect for those looking to make a meaningful impact in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Advisor FTC Part-Time 8hrs - Designer Outlet Swindon Business Operations Des ...
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Job Search Place Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Job Search Place Limited and let us see your personality shine through!
We think you need these skills to ace Guest Experience Advisor FTC Part-Time 8hrs - Designer Outlet Swindon Business Operations Des ...
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Job Search Place Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Job Search Place Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Job Search Place Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Job Search Place Limited will surely appreciate.
