At a Glance
- Tasks: Support patients face-to-face and via phone, ensuring they access the right services.
- Company: Join a diverse and inclusive healthcare team dedicated to excellence and compassion.
- Benefits: Gain valuable experience in a supportive environment with opportunities for career growth.
- Other info: Be part of a dynamic team with a commitment to equal opportunities and diversity.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Strong communication skills, IT proficiency, and a friendly, professional attitude.
The predicted salary is between 30000 - 40000 £ per year.
Working with us as part of the receptionist team, you'll be part of a strong multi-disciplined team, you can challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do. Our workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Main duties of the job
- Supporting patients face to face or by telephone.
- Assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Facilitating effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
About us
Our team consists of 4 Partners, 2 salaried GPs, Advanced Clinical Practitioners, Practice Nurses, HCAs, Nurse Associates, Physios and Pharmacists and we are a well-established Training Practice for GP Registrars and Medical Students. We have over 1200 registered patients and are part of Hawthorn & Merchiston PCN. We have a very supportive and enthusiastic management team, excellent administrative and a reception team who are well supported.
Job responsibilities
- Receiving and calling patients.
- Navigating patients to the correct service.
- Maintaining and monitoring the practice appointments system.
- Processing and distributing incoming and outgoing mail.
- Taking messages and passing on information.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Provision of refreshments for staff and visitors as required.
- Arranging transport for patients where appropriate.
- Scanning documents into patients' records.
- Other general duties as required.
Person Specification
- Excellent communication, both written and verbal, and interpersonal skills.
- Ability to multi-task.
- Be personable and professional in approach.
- Ability to use IT systems.
- Ability to work within a small team.
- Self-motivated and proactive.
- Be flexible and responsive to the changing needs and priorities of the team/practice.
- An awareness of and commitment to Equal Opportunities.
Front Desk & Patient Care Coordinator in Swindon employer: Job Search Place Limited
As a Front Desk & Patient Care Coordinator, you will thrive in a supportive and inclusive environment that values your contributions and encourages personal growth. Our commitment to excellence, compassion, and expertise ensures that you are part of a dynamic team dedicated to providing outstanding patient care. With opportunities for career advancement and a culture that celebrates diversity, working with us means being part of a future-focused workplace where everyone is empowered to be their best self.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk & Patient Care Coordinator in Swindon
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and how you can fit in with their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show your enthusiasm! When you’re chatting with the interviewers, let your passion for patient care shine through. They want to see that you genuinely care about the role and the patients you'll be helping.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front Desk & Patient Care Coordinator in Swindon
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be authentic and share what makes you unique. Remember, we’re all about celebrating diversity and being the best version of ourselves.
Tailor Your Application:Make sure to tailor your application to the Front Desk & Patient Care Coordinator role. Highlight your communication skills and any relevant experience you have in patient care or administrative roles. This shows us that you understand what we’re looking for and how you can contribute to our team.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be helping patients navigate their healthcare journey. Make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our team and values before you hit send!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front Desk & Patient Care Coordinator. Familiarise yourself with the key duties mentioned in the job description, like patient communication and appointment management. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples from your past experiences where you've effectively communicated with patients or team members. Think about how you can convey information clearly and courteously, as this will be a big part of your day-to-day tasks.
✨Demonstrate Team Spirit
This role is all about working within a multi-disciplinary team, so be ready to discuss how you collaborate with others. Share specific instances where you've worked well in a team setting, highlighting your flexibility and ability to adapt to changing priorities.
✨Embrace Inclusivity and Diversity
The company values inclusivity and diversity, so it’s important to express your commitment to these principles during the interview. Be prepared to discuss how you’ve contributed to an inclusive environment in previous roles and how you plan to support this culture in your new position.
