At a Glance
- Tasks: Handle customer enquiries and ensure excellent service while supporting the sales team.
- Company: Join Macfarlane Group, a growing leader in manufactured packaging solutions.
- Benefits: Enjoy a competitive salary, annual bonus, 23 days leave, and a contributory pension scheme.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Be part of a dynamic team where your contributions truly matter.
- Qualifications: Experience in fast-paced customer service or sales administration is essential.
The predicted salary is between 28500 - 28500 £ per year.
Location: Cricklade, Swindon
Hours of work: 37.5 Hours per week, Monday to Friday 09:00‑17:00
Package: Basic Salary up to £26,000 (dependent on experience) + Bonus & Company benefits
Sector: Manufactured packaging solutions
Role
The customer service coordinator role is a fantastic opportunity to join a growing organisation where you will be a valued member of a small and conscientious sales team. We are looking for an individual who has sound numerical and organisation skills and the drive to contribute towards achieving our KPI's.
Key Responsibilities
- Handle customers enquiries and requests, ensuring that all communications are professional, polite and productive.
- Build a strong rapport with the sales team and internal departments delivering excellent service.
- Produce accurate estimates, order processing and logging enquiries from customer/sales team briefs and using bespoke software applications which are integral to GWP.
- Learn and apply manufacturing and design capability and reflect this knowledge on accurate estimates.
- Liaise and build working relationships with key suppliers.
- Co-ordinate each stage of the enquiry process from design through to the order and delivery.
- Prioritise own workload with attention to detail and multitasking.
- Learn order processing procedure so that this function can be covered when required (to cover colleague's annual leave etc.)
About You
- Previous demonstrable experience of working within a similar fast‑paced customer service (preferably B2B) or sales administration orientated role.
- Effective communication skills allowing for the provision of excellent customer service.
- Strong office/administrative skills including high levels of numeracy and literacy.
- The ability to learn and follow correct procedures and processes.
- Well‑presented and punctual.
Benefits you'll receive
- Annual bonus scheme
- 23 days annual leave plus all public/bank holidays
- Long service awards (10-40 years)
- Contributory pension scheme
- Free on‑site parking
- Employee assistance program (EAP) to support and advise with well‑being and any issues.
We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.
Customer Service Coordinator Macfarlane Group UK Ltd in Swindon employer: Job Search Place Limited
Macfarlane Group UK Ltd is an excellent employer located in Cricklade, Swindon, offering a supportive work culture where employees are valued and encouraged to grow within a dynamic sales team. With competitive benefits including an annual bonus scheme, generous leave, and a contributory pension plan, the company prioritises employee well-being and development, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator Macfarlane Group UK Ltd in Swindon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator Macfarlane Group UK Ltd in Swindon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
