At a Glance
- Tasks: Welcome guests, assist with luggage, and ensure a fantastic experience.
- Company: Join a vibrant hotel team dedicated to exceptional guest service.
- Benefits: Enjoy discounts, wellness support, and opportunities for career growth.
- Other info: Dynamic environment with training and development opportunities.
- Why this job: Be the friendly face that makes every guest's stay memorable.
- Qualifications: Passion for service; hotel experience is a plus but not required.
The predicted salary is between 25000 - 30000 £ per year.
RECEPTION & GUEST SERVICES
The Reception and Guest Services team ensures exceptional service for every guest, welcoming over 300 daily check ins and check outs. They assist with procedures, provide information, and address concerns to create a warm atmosphere and a positive impression of the guest experience.
About the Role
- Meet and greet guests upon their arrival at the Hotel, assisting with luggage where necessary and ensuring first impressions are both professional and friendly.
- Ensure Porters carry out their duties to departmental standards on a day to day basis.
- Store left luggage (e.g., for early arrivals or late departures) in the porter lobby, ensuring it is tagged and secured.
- Assist guests with luggage to and from their bedrooms as required, explaining bedroom facilities and Hotel services.
- Ensure all guest queries and enquiries are dealt with promptly, efficiently, and in a courteous manner.
- Be fully conversant with all facilities and services offered within the Hotel and the surrounding area.
About You
- Passionate about delivering a fantastic service to our guests.
- Enjoy engaging in conversation and talking about our products and the resort.
- Natural at selling and can do, proactive, and enthusiastic.
- Outgoing and enthusiastic.
- Have a can do attitude and are proactive.
- Experience working in a hotel or resort is helpful, but not required.
Belfry Benefits
- Learning & Development: We inspire and develop our team through on the job coaching & mentoring, in house training, and the online learning platform, The Belfry Campus. Apprenticeships are offered in a host of subjects, delivering nationally recognised qualifications. Our LEAD development programme empowers teams to grow from Team Member to Executive roles, with promotion and development plans available.
- Well being & Financial Support: Discounted gym memberships, wellness programmes, and mental health support are available. Healthcare schemes include life assurance, 24 hour GP services, and health cash plans. Menopause support provides tailored assistance. Wagestream access allows easy tracking of earnings, savings, and wage access, while Cycle2Work supports sustainable travel.
- Rewards & Recognition: Annual Belfry Awards, long service recognition, and extra holidays for loyalty. Discounts at resort restaurants, bars, spa, and golf are available for you and your friends & family. Perkbox provides discounts, vouchers, and spot rewards. Free parking, subsidised taxi service, and complimentary meals during shifts.
Sustainability Commitment: We are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres, prioritises giving back to the local community and protecting wildlife through ESG initiatives and charitable work.
Our Values: Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - underpin our culture and the essence of who we are.
Guest Services Assistant - Zero Hours in Sutton Coldfield employer: Job Search Place Limited
The Belfry is an exceptional employer that prioritises the well-being and development of its team members, offering extensive learning opportunities through on-the-job coaching, in-house training, and a dedicated online platform. With a strong commitment to sustainability and community engagement, employees enjoy a vibrant work culture that values recognition and rewards, alongside benefits such as discounted gym memberships, healthcare schemes, and generous discounts at resort facilities. Located in a stunning 550-acre setting, the role of Guest Services Assistant allows you to be part of a passionate team dedicated to creating memorable experiences for guests while fostering personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant - Zero Hours in Sutton Coldfield
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Job Search Place Limited and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Guest Services Assistant - Zero Hours in Sutton Coldfield
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Job Search Place Limited that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Job Search Place Limited.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Job Search Place Limited get a sense of who you are beyond your experience!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Job Search Place Limited and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
