At a Glance
- Tasks: Lead shifts, deliver exceptional customer experiences, and drive commercial results.
- Company: Join the vibrant community at Starbucks, where your voice matters.
- Benefits: Enjoy 28 days holiday, free drinks, discounts, and comprehensive training.
- Other info: Flexible hours and a supportive culture await you!
- Why this job: Be a leader in a dynamic environment with endless opportunities for growth.
- Qualifications: Experience in retail or hospitality leadership is essential.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. We've got an exciting opportunity for you to join us as an assistant manager. Find your place as a leader at Starbucks and help us build the brand's future. Here your voice is brewed into everything we do.
As an assistant manager at Starbucks you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement and key performance indicators. To be successful in the role, you'll have previous experience in leading a team in a dynamic, fast‑paced and customer‑focused retail or hospitality environment. You'll champion our mission and values to create our Starbucks experience for our customers and partners. You'll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We're looking for leaders with a growth mindset and an appetite for growing your leadership career. The best part about this role is that no two days are ever the same!
As an assistant manager, working in one of our dynamic stores, alongside your store leadership team, you'll be setting the example and leading from the front with on shift.
Typical Responsibilities- Leading shifts with a focus on delivering commercial results and world‑class customer experience, ensuring every partner is set up for success.
- Taking ownership of our KPIs including labour efficiency, waste reduction, and sales performance.
- Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience.
- Observing partner performance, coaching and providing feedback.
- Recognising and celebrating partner achievements during and after shifts.
- Acting as the store's duty manager when scheduled, being accountable for all operational and partner decisions during your shift.
- Ensuring brand and operational standards are consistently met or exceeded.
- Using financial and operational data to make informed decisions that improve shift performance.
- Training and coaching partners to deliver consistent quality, efficiency, and service excellence.
- Leading and embedding new initiatives and product launches at store level.
- Maintaining compliance with health & safety, food safety and security standards.
Given the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays. All our retail store partners begin their careers with us by undertaking an introductory training programme led by our in‑store trainers and coaches. The programme immerses you in the Starbucks culture and sets you up for success. Training is delivered in store and supported by your manager.
Benefits- 28 days holiday a year (including Bank Holidays).
- Free drinks and one item of food when you're on shift.
- Bean stock options for all partners.
- Comprehensive training (including coffee knowledge) and access to Starbucks Global Academy.
- A free bag of coffee each week and a 30% partner discount on food, beverages and merchandise.
- Discounts with local and national retailers through Perks at Work.
- Life assurance.
- Home Sweet Loan – interest‑free loan repayable over 12 months.
- 24/7 Employee Assistance Programme.
- Recognition schemes and monetary awards for long service, WOWing customers and partners.
- Great long‑term career opportunities in store and support centre.
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Assistant Manager in Sutton Coldfield employer: Job Search Place Limited
At Starbucks, we pride ourselves on being more than just a coffee shop; we are a community that values leadership, growth, and inclusivity. As an Assistant Manager, you will enjoy comprehensive training, competitive benefits including 28 days of holiday, and opportunities for career advancement in a dynamic environment where no two days are the same. Join us to lead a passionate team, engage with our customers, and make a meaningful impact in your local store while enjoying unique perks like free drinks and discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Sutton Coldfield
✨Tip Number 1
Get to know the Starbucks culture! Before your interview, spend some time in a local store. Chat with partners, soak up the vibe, and understand what makes Starbucks tick. This will help you connect during your interview and show that you're genuinely interested.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you shine when discussing your past experiences.
✨Tip Number 3
Be ready to discuss KPIs! Brush up on how you've used metrics in previous roles to drive performance. Starbucks loves data-driven decisions, so showing your commercial acumen will definitely set you apart from the crowd.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Starbucks family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Assistant Manager in Sutton Coldfield
Some tips for your application 🫡
Show Your Leadership Skills:When you're writing your application, make sure to highlight any previous experience you have in leading a team. We want to see how you've motivated others and driven results in a fast-paced environment, just like at Starbucks!
Be Authentic:Let your personality shine through in your application! At Starbucks, we value authenticity and want to know what makes you unique. Share your passion for coffee and community, and how you can contribute to our brand's future.
Focus on Customer Experience:Since customer experience is key at Starbucks, be sure to include examples of how you've enhanced customer satisfaction in your past roles. We love to see candidates who understand the importance of creating memorable experiences for customers.
Apply Through Our Website:Don't forget to apply through our official website! It’s the best way to ensure your application gets to us directly. Plus, you'll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Starbucks
Before the interview, dive deep into Starbucks' mission, values, and culture. Familiarise yourself with their products and recent initiatives. This will not only show your enthusiasm but also help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
Prepare specific examples from your past experiences where you've successfully led a team in a fast-paced environment. Highlight how you motivated your team, handled challenges, and achieved results. This is your chance to demonstrate that you can lead shifts effectively.
✨Understand the Metrics
Brush up on key performance indicators relevant to retail management, such as labour efficiency and sales performance. Be ready to discuss how you’ve used data to make informed decisions in previous roles, as this will resonate well with their focus on commercial results.
✨Engage with Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
