Support Worker – Phoenix House, Lowestoft
Salary: £24,784.50 per annum (FTE)
Hours: full time (37.5 hours a week) and part time opportunities available.
Shift Pattern: Various shifts between 8am – 9pm
Ref: PH001
Join our team delivering supported housing for young people in Lowestoft. You’ll support those who are homeless or at risk of homelessness, helping them build the confidence and skills needed to sustain their own accommodation. With a strength‑based, person‑centred approach, you’ll ensure they feel safe, heard, and empowered to work towards their aspirations.
About Phoenix House
Phoenix House in Lowestoft provides supported accommodation for adults experiencing homelessness, offering 23 self‑contained rooms and tailored support to help our customers access the widest opportunities available to them and move toward independent living.
Located on Kirkley Cliff, the service is within walking distance of Lowestoft train station and has local bus connections to Lowestoft town centre, Norwich, Beccles, Pakefield, Kessingland and Southwold, making commuting to work easier.
What you’ll be doing
- Play a central role in ensuring each customer has a personalised, outcomes‑focused support plan that reflects their goals, aspirations and individual needs.
- Build positive, proactive relationships with customers and wider stakeholders, helping the service to thrive and consistently deliver high‑quality support.
- Work alongside customers to help them understand and manage risk, including supporting them to take positive, informed risks that can enhance their wellbeing, while collaborating with partner agencies to ensure a holistic approach.
- Support customers to connect with their local community and build new networks through opportunities such as volunteering, training, education and employment.
- Take an active role in the referrals process, carrying out risk assessments, and contributing to a safe environment for customers, colleagues and visitors by following best practice, legislation and safeguarding procedures.
- Advocate strongly for customers by getting to know them, valuing their lived experience and recognising them as experts in their own lives.
Benefits
- 22 days annual leave (pro‑rata) plus bank holidays (please note that bank holiday work may be required as part of this role).
- Reward and recognition awards.
- Free DBS checks.
- Cashback Health plan.
- Access to Blue Light Card – membership fees apply.
- Ongoing training and development & opportunities to progress in your role through the Orwell Academy.
- Well‑being programme.
Person Specification
- GCSE Maths and English (Grade 9‑4 / A‑C or equivalent).
- A full driving licence is desirable.
Interview Date: 11th June.
You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role. This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC). The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.
Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the Privacy Notice. By applying to this job you agree you have read, understand and accept the content of the Privacy Notice and the processing of your data as part of this application.
