At a Glance
- Tasks: Lead a dynamic team, drive sales, and create unforgettable customer experiences.
- Company: Join Pandora, a brand that values creativity and meaningful moments.
- Benefits: Competitive pay, monthly bonuses, generous discounts, and career progression.
- Other info: Enjoy a vibrant work environment with exciting incentives and support.
- Why this job: Be part of a passionate team and inspire others while achieving targets.
- Qualifications: Experience in retail, strong communication skills, and a positive attitude.
The predicted salary is between 33800 - 33800 £ per year.
Competitive Pay Monthly Bonus Scheme (10-20%) Generous Employee Discount Annual Jewellery Uniform Allowance Other Excellent Benefits.
You will be required to work the following days: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday. We are looking to cover 40 hours per week, Permanent. The rate of pay will be between £16.25 - £16.25.
At Pandora, we believe in creating moments that matter - for our customers and our team. As a Supervisor, you'll take the lead on retail operations, coach and inspire a high performing team to beat their targets and deliver a world class customer experience. If you're passionate about people, performance, and creating meaningful moments, then we'd love to have you join us!
The Role
As a Supervisor, you'll oversee the running of the busy sales floor, motivate and coach your team of sales assistants to unlock their full sales potential and ensure our customers enjoy a personalised, meaningful shopping experience. You’ll champion our brand values of Dream, Dare, Care, and Deliver and take ownership of daily store operations. Enjoying a fast paced, sometimes high pressured retail environment is essential. Supervisors will lead by example, so will be set their own personal KPIs and sales targets.
What You’ll Do – Sales Floor
- Hold daily team briefs, sharing store's KPIs, and motivate the team in beating these.
- Drive exceptional service through role modelling our selling ceremony and deliver on KPIs.
- Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store.
- Monitor sales performance and take actions to support team success.
- Handle serious complaints that have been escalated with professionalism and care.
Personal Sales
- Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals' personalities and needs.
- Use your deep product knowledge and passion for storytelling to create personal, unforgettable experiences and to inspire love for Pandora's sustainability, design, and craftsmanship.
- Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up selling, UPT, ATV, conversion and productivity.
Store Operations
- Act as key holder for the store and ensure the relevant store opening/closure procedure is carried out.
- Cashing up and reconciling the till systems.
- Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required.
- Assisting with product and POS deliveries; unloading and storing in the correct spaces in store.
- Operating the till system, handling financial transactions including returns and exchanges, and handle any escalations from the wider team.
- Always being alert while on the shop floor and following company security policies and procedures to keep the wider team and customers safe.
The Successful Candidate
Our supervisors are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable individual and a passionate team player who will confidently support their team to provide an unforgettable Pandora in store experience. Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior sales assistant, or current supervisor looking for your next challenge, then this could be the opportunity for you.
You'll thrive at Pandora if you have:
- Proven experience in driving sales and profitability.
- A passion for driving a culture of exemplary customer service.
- Strong communication skills in order to establish and coach a high performing team.
- The ability to be adaptable and flexible to changing business needs and remain confident in a fast paced environment.
- A positive, can do attitude with a contagious enthusiasm for Pandora product and core values.
- Are driven by KPIs and get excited by hitting and exceeding targets.
- A well presented appearance with a taste for desirable products and a passion for retail.
Why Work With Us?
Our people are at the heart of our success. We're committed to unforgettable career progression and offer a rewards package that's second to none:
- Highly competitive hourly pay.
- Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!).
- Generous jewellery uniform allowance to express your style and individuality.
- Employee discount to treat yourself and your loved ones.
- 'Wear box' access: Select jewellery to wear each time you're working.
- Exclusive retail, hospitality, and entertainment discounts via our online benefits platform.
- Free support for you and your loved ones through 'Retail Trust' on all things health and wellbeing, financial advice, legal aid, and lots more.
- Parties, incentives and gifts throughout the year.
- Clear career progression and training opportunities, empowering you to grow and succeed.
If you are looking for a new challenge and feel you have the relevant skills then don't miss out! If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible. We encourage everyone applying to refrain from adding identity related elements such as a photo, marital status, and age.
Supervisor (Full-Time) employer: Job Search Place Limited
At Pandora, we pride ourselves on being an exceptional employer that values our people at the heart of our success. As a Supervisor, you will enjoy a competitive pay structure, a generous monthly bonus scheme, and a unique jewellery uniform allowance, all while working in a vibrant retail environment that fosters personal growth and career progression. Our commitment to employee wellbeing is reflected in our comprehensive support services and exclusive discounts, making Pandora not just a workplace, but a community where you can thrive and create meaningful moments.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor (Full-Time)
✨Tip Number 1
Get to know the company culture before your interview. Check out Pandora's social media and website to understand their values and what they stand for. This will help you connect with the team during your chat!
✨Tip Number 2
Practice your storytelling skills! As a Supervisor, you'll need to inspire your team and create memorable experiences for customers. Think of examples from your past roles where you've made a difference and be ready to share them.
✨Tip Number 3
Show off your passion for retail! When you talk about your experience, highlight how you've driven sales and created exceptional customer service. Let your enthusiasm for the brand shine through – it’s contagious!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your interest in the role. Plus, it gives you another chance to reiterate why you’d be a great fit for the team.
We think you need these skills to ace Supervisor (Full-Time)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for retail and the Pandora brand shine through. We want to see how much you care about creating meaningful moments for customers and your team!
Tailor Your Experience:Make sure to highlight your relevant experience in driving sales and leading teams. Use specific examples that demonstrate how you've motivated others and achieved targets in a fast-paced environment.
Be Authentic:We love genuine personalities! Don’t be afraid to show your true self in your application. Share your unique story and what makes you a great fit for our team at Pandora.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Numbers
Before the interview, brush up on your sales figures and KPIs. Be ready to discuss how you've driven sales in previous roles and how you plan to achieve targets at Pandora. This shows you're results-driven and understand the importance of performance.
✨Showcase Your Leadership Skills
As a Supervisor, you'll be leading a team, so highlight your experience in coaching and motivating others. Prepare examples of how you've inspired your team to exceed their goals and how you handle challenges. This will demonstrate your capability to lead by example.
✨Emphasise Customer Experience
Pandora values creating meaningful moments for customers. Share specific instances where you've gone above and beyond to provide exceptional service. Discuss how you adapt your approach based on individual customer needs to create unforgettable shopping experiences.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. Practice handling customer complaints or demonstrating your selling techniques. This will help you showcase your problem-solving skills and ability to deliver under pressure, which is crucial in a fast-paced retail environment.
