At a Glance
- Tasks: Book appointments, welcome customers, and assist with queries in a friendly environment.
- Company: Join Hey Baby 4D, a leading private ultrasound clinic franchise.
- Benefits: Competitive pay, flexible part-time hours, and a supportive team atmosphere.
- Other info: Opportunity to work closely with a sonographer and grow your career.
- Why this job: Help create unforgettable moments for families during a precious time in their lives.
- Qualifications: Experience in reception or admin roles with excellent customer service skills.
The predicted salary is between 12.71 - 12.71 £ per hour.
Hey Baby 4D is a leading private 4D ultrasound clinic franchise, and we are delighted to be opening a new clinic in Sunderland. We are looking for 2 experienced Receptionists with a warm and friendly personality who will fit seamlessly into the Hey Baby family to join our busy team on a part-time basis.
Key Responsibilities
- Booking appointments for customers via phone and in person.
- Welcoming customers and assisting with queries.
- Promoting sales of extras, offering heartbeat bears, cannons, keyrings etc.
- Processing payments promptly (cash and card).
- Acting as a Chaperone during scans (training provided).
- Maintaining accurate records and completing necessary paperwork.
- Noting and effectively relaying customer feedback to management.
- Managing customer messages through the online chat system.
- Following procedures of Opening and Closing clinic.
- The clinic must be kept clean at all times and daily, weekly and monthly cleaning must be done and documented.
- Conducting stock checks and promptly placing orders or notifying management to ensure clinic is well stocked.
- To keep up to date on documentations.
- Completing job-specific training provided by management.
- Assisting with social media management, creating reels, taking photos, encouraging customers to tag, share like our page.
- Liaising with the NHS to ensure smooth referral processes.
- Exceeding KPIs and contributing to the clinic's growth.
- Standard Operating Procedures and Policies must be followed.
Additional Information
You will work closely with a sonographer and must demonstrate reliability, accountability, and the ability to work independently. Excellent communication skills are essential.
What We're Looking For
- Experience in reception or administrative roles is essential, with a proven ability to deliver exceptional customer service.
- Experience in a clinical environment is preferred.
- Proficiency in IT systems, with strong verbal and written communication skills.
- A satisfactory Enhanced DBS (adult workforce) check will be required before employment begins and must be maintained throughout your employment.
Job Details
- Type: Part time
- Position Available: 2
- Term: 1 Year Fixed Term
- Days / hours of the week: 22.5 hours
- Monday 3.30pm-8pm
- Wednesday 3.30pm-8pm
- Friday 3.30pm-8pm
- Saturday 9.30am-4pm
- Sunday 9.30am-4pm
- Salary: £12.71/hour
- Required Experience: Customer Care, Reception, Administration
- Language Requirement: English
- Location: Hey Baby 4D Sunderland, Unit 2, Baird Close, Washington, Tyne And Wear, NE37 3HL.
- Start Date: Mid July 2026
Become part of a team that creates unforgettable moments for families during a precious time in their lives. Applicants must be at least 18 years of age to apply.
Clinical Receptionist - Hey Baby 4D Sunderland employer: Job Search Place Limited
Hey Baby 4D Sunderland is an exceptional employer that prioritises a warm and friendly work culture, making it a perfect fit for those who thrive in customer-focused environments. With opportunities for professional growth within the expanding franchise, employees enjoy a supportive atmosphere where their contributions directly impact families during significant moments. Located in the vibrant community of Washington, Tyne and Wear, staff benefit from flexible part-time hours and the chance to be part of a dedicated team committed to delivering outstanding service.
