At a Glance
- Tasks: Coordinate schedules and ensure smooth customer experiences in installation operations.
- Company: Join a dynamic team at a leading installation service provider.
- Benefits: Competitive salary, generous leave, and exclusive discounts on high street brands.
- Other info: Enjoy extensive career development opportunities and a supportive team culture.
- Why this job: Gain valuable experience in a fast-paced environment with full training provided.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
The predicted salary is between 25000 - 32000 £ per year.
We're looking for an organised and proactive Subscriber Installation Planner to support our installation operations. You'll play a key role in coordinating schedules, keeping appointments on track, and ensuring a smooth customer experience. Full training will be provided, making this a great opportunity for someone keen to develop in a fast paced, team-focused environment.
What we offer:
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days - up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle to work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
What you'll do:
- Plan and schedule installation workloads to maximise efficiency
- Coordinate appointments and support customer bookings
- Work closely with Field Line Managers to resolve scheduling issues
- Provide administrative support to keep operations running smoothly
- Help identify and resolve potential issues before they impact service
What we're looking for:
- Strong customer service focus
- Confident using computers and willing to learn new systems
- Proactive, positive attitude with a willingness to learn
- Good organisational and communication skills
Customer Service Scheduler in Sunbury-on-Thames employer: Job Search Place Limited
Join a dynamic team as a Customer Service Scheduler, where you'll thrive in a supportive and fast-paced environment. With comprehensive training, generous leave, and extensive career development opportunities, we prioritise your growth while offering competitive benefits and exclusive discounts. Our collaborative culture ensures that every team member plays a vital role in delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Scheduler in Sunbury-on-Thames
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios related to customer service and scheduling. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed schedules or resolved issues in the past. This will highlight your proactive attitude and problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and ready to dive into the role.
We think you need these skills to ace Customer Service Scheduler in Sunbury-on-Thames
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We want to see how your background aligns with the role of a Subscriber Installation Planner, so don’t hold back on showcasing your organisational and customer service skills!
Show Your Enthusiasm:Let your passion for customer service shine through in your application. We love candidates who are proactive and eager to learn, so share examples of how you've gone above and beyond in previous roles or situations.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Avoid jargon and focus on what makes you a great fit for our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us without any hiccups, and you can easily keep track of your application status. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Scheduler role. Familiarise yourself with the key responsibilities like planning and scheduling installation workloads, and think about how your skills align with these tasks.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be ready to share examples from your past experiences where you've successfully managed schedules or coordinated appointments. Highlight any tools or systems you've used to keep things on track.
✨Demonstrate Your Customer Service Focus
Prepare to discuss how you’ve handled customer interactions in the past. Think of specific instances where you went above and beyond to ensure a smooth experience for customers, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
