At a Glance
- Tasks: Coordinate installation schedules and ensure a smooth customer experience.
- Company: Join a dynamic team at a leading service provider.
- Benefits: Competitive salary, generous leave, and exclusive discounts.
- Other info: Full training provided with excellent career growth opportunities.
- Why this job: Great opportunity to develop skills in a fast-paced, supportive environment.
- Qualifications: Strong customer service focus and good organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for an organised and proactive Subscriber Installation Planner to support our installation operations. You'll play a key role in coordinating schedules, keeping appointments on track, and ensuring a smooth customer experience. Full training will be provided, making this a great opportunity for someone keen to develop in a fast paced, team-focused environment.
What we offer:
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days - up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle to work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
What you'll do:
- Plan and schedule installation workloads to maximise efficiency
- Coordinate appointments and support customer bookings
- Work closely with Field Line Managers to resolve scheduling issues
- Provide administrative support to keep operations running smoothly
- Help identify and resolve potential issues before they impact service
What we're looking for:
- Strong customer service focus
- Confident using computers and willing to learn new systems
- Proactive, positive attitude with a willingness to learn
- Good organisational and communication skills
Customer Service Planner in Sunbury-on-Thames employer: Job Search Place Limited
At Johnson Controls, we pride ourselves on being an excellent employer by fostering a supportive and dynamic work culture that prioritises employee growth and development. As a Customer Service Planner, you'll benefit from comprehensive training, competitive salaries, and generous leave policies, all while working in a collaborative team environment that values your contributions and offers extensive career advancement opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Planner in Sunbury-on-Thames
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed schedules or resolved issues in the past. This will highlight your fit for the Subscriber Installation Planner role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Planner in Sunbury-on-Thames
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We want to see how your background aligns with the role of a Customer Service Planner, so don’t hold back on showcasing your organisational and communication skills!
Show Your Enthusiasm:Let your passion for customer service shine through in your application. We love candidates who are proactive and positive, so share examples of how you've gone above and beyond to help customers in the past.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Planner role. Familiarise yourself with the key responsibilities like scheduling installations and coordinating appointments. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be ready to share examples from your past experiences where you've successfully managed schedules or resolved conflicts. Use specific situations to illustrate how you kept things running smoothly.
✨Emphasise Your Customer Service Focus
Highlight your customer service experience during the interview. Be prepared to discuss how you've handled challenging situations with customers in the past and how you ensured a positive experience. This will show that you’re aligned with the company’s values.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
