At a Glance
- Tasks: Support customers and technicians while managing enquiries and ensuring smooth operations.
- Company: Join Command Pest Control, a growing company with a friendly team culture.
- Benefits: Competitive salary, ongoing training, and opportunities for career growth.
- Other info: Be part of a supportive team and thrive in a fast-paced environment.
- Why this job: Make a real difference in customer service and enjoy a varied role every day.
- Qualifications: Experience in customer service or administration, strong communication skills, and attention to detail.
The predicted salary is between 26500 - 26500 £ per year.
About This Role
Salary: £26,500 per annum. Join Command Pest Control and Help Deliver Outstanding Customer Service.
Are you an organised and customer focused administrator who enjoys helping people, solving problems, and keeping things running smoothly behind the scenes? Do you thrive in a fast paced environment where no two days are the same? Command Pest Control is looking for a Customer Service Administrator to play a vital role in supporting our customers, field technicians, and wider business operations while developing your career within a growing and successful organisation.
Responsibilities
- Customer Service & Communication
- Managing incoming customer enquiries via telephone, email, and internal systems.
- Providing accurate information and resolving customer queries promptly.
- Handling customer complaints professionally and supporting their resolution.
- Following up with customers to ensure satisfaction and maintain excellent service standards.
- Taking card payments and processing customer transactions.
- Scheduling & Operational Support
- Scheduling and coordinating pest control service appointments.
- Supporting field technicians with documentation, certificates, and operational requirements.
- Liaising with different departments to ensure smooth service delivery.
- Assisting with the dispatch and coordination of technicians.
- Supporting the sales team with administrative activities and customer communications.
- Administration & Data Management
- Processing service requests, quotations, and invoices accurately.
- Maintaining and updating customer records within company systems.
- Logging incoming calls, enquiries, and business opportunities.
- Supporting customer compliance requirements, including BRC audit documentation and reporting.
- Creating and maintaining COSHH folders, certificates, and other compliance documents.
- Managing timesheets and supporting payroll related administration.
- Generating reports and assisting with business data analysis.
- Office & Business Support
- Managing incoming and outgoing post.
- Monitoring and ordering office supplies.
- Supporting the management of the 3CX telephone system.
- Assisting with vehicle compliance data and health & safety administration.
- Providing general office and administrative support to the wider business.
Qualifications
Essential Skills & Experience
- Previous experience in a customer service, administration, or office support role.
- Excellent verbal and written communication skills.
- Strong organisational skills with the ability to manage multiple tasks and priorities.
- High attention to detail and accuracy.
- Strong customer service skills and a professional telephone manner.
- Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.
- Experience using CRM systems or internal databases.
- Ability to work both independently and as part of a team.
- Positive attitude with a proactive approach to problem solving.
Desirable Experience
- Experience within a service based, facilities management, or field service environment.
- Experience supporting operational or engineering teams.
- Knowledge of compliance documentation and audit administration.
- Experience working with scheduling systems or service management software.
Benefits
- Competitive salary of £26,500 per annum.
- Varied role where every day brings something different.
- Friendly, supportive, and collaborative team environment.
- Opportunity to work closely with multiple areas of the business.
- Ongoing training and development opportunities.
- A growing company where your contribution is genuinely valued.
- Opportunity to build a long term career within a successful organisation.
About You
You'll be someone who enjoys helping others, takes pride in delivering excellent customer service, and thrives in a busy environment. You're highly organised, dependable, and enjoy being the person who keeps everything running smoothly. Whether you're supporting customers, coordinating technicians, or managing important business documentation, you'll bring professionalism, attention to detail, and a positive attitude to everything you do. Most importantly, you'll enjoy being part of a team and making a real difference to both customers and colleagues every day.
Customer Service Administrator in Sudbury employer: Job Search Place Limited
At Command Pest Control, we pride ourselves on being an excellent employer that values our employees' contributions and fosters a supportive work culture. As a Customer Service Administrator, you'll enjoy a competitive salary, ongoing training opportunities, and the chance to work in a dynamic environment where every day is different. Join our friendly team and take the next step in your career with a company that truly values customer service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Sudbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Sudbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
